HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,250Opened1,008Unresolved4,892Resolved12,008Rejected20,342
Active filters: Casino:
Clear all filters
Sort
Our verdict Insufficient evidence from player

Koi Spins Casino - Player’s account has not been closed.

Closed Submitted: 10 May 2022
Disputed amount: £186.36
Safety Index:Below average
Our verdict Player stopped responding

MyStake Casino - Player’s struggling to complete the account verification.

Closed Submitted: 10 May 2022
Disputed amount: €250
Safety Index:Very high
Our verdict Case closed

Parimatch Casino BR - Player’s withdrawal has been delayed.

Resolved Submitted: 10 May 2022
Disputed amount: 47,559 INR
Safety Index:Below average
Our verdict Case closed

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 10 May 2022
Disputed amount: $190,000 ARS
Safety Index:Very high
Our verdict Player stopped responding

BetWorld247 Casino - Player’s withdrawal has been delayed.

Closed Submitted: 10 May 2022
Disputed amount: €400
Safety Index:Very low
Our verdict No reaction policy

Bet2U Casino - Player's account has not been verified.

Unresolved Submitted: 10 May 2022
Black points: 245
Disputed amount: $2,785
Safety Index:Very low
Our verdict Player stopped responding

Genesis Casino - Player’s withdrawal has been rejected.

Closed Submitted: 10 May 2022
Disputed amount: R2,300
Safety Index:Above average
Our verdict Case closed

Mad Money Casino - Player’s attempt to self-exclude from the casino has been overlooked.

Resolved Submitted: 10 May 2022
Disputed amount: C$3,206
Safety Index:Below average
Our verdict Player stopped responding

777 Original Casino - Player’s winnings have been reduced.

Closed Submitted: 10 May 2022
Disputed amount: 7,250 ₴
Safety Index:Above average
Our verdict Case closed

Playzilla Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 10 May 2022
Disputed amount: €1,000
Safety Index:Very high
Show more complaints (+10)
Showing 32,161 - 32,170 of 38,250 complaints
1...3,216 3,217 3,218...3,825
Go to pageof 3,825 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.