HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All43,493Opened869Unresolved5,833Resolved13,794Rejected22,997
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

Palm.Casino - Non-payment of winnings to a UK player.

Unresolved Submitted: 02 Nov 2023
Black points: 404
Disputed amount: £3,100
Safety Index 1.6 Very low
Our verdict Other

Playzilla Casino - Player struggles with bank statement verification.

Closed Submitted: 02 Nov 2023
Disputed amount: 2,500 R$
Safety Index 8.9 High
Our verdict Unjustified complaint

Royal Reels Casino - Player's account has been banned because of chargeback.

Closed Submitted: 02 Nov 2023
Disputed amount: ??
Safety Index 8.2 High
Our verdict Case closed

Hold'N'Spin Casino - Player experiences issues with points in casino's tournament.

Resolved Submitted: 02 Nov 2023
Disputed amount: €1,500
Safety Index 5.7 Below average
Our verdict Player stopped responding

AmigoBingo Casino - Player is denied their bonus winnings.

Closed Submitted: 02 Nov 2023
Disputed amount: $117
Safety Index 0.9 Very low
Our verdict Player stopped responding

CryptoBetSports Casino - Player’s withdrawal has been delayed.

Closed Submitted: 02 Nov 2023
Disputed amount: 30,000 руб
Safety Index 3.3 Very low
Our verdict Player stopped responding

BetMGM Casino UK - Player's winnings have been confiscated over self-exclusion dispute.

Closed Submitted: 02 Nov 2023
Disputed amount: £600
Safety Index 9.8 Very high
Our verdict Player stopped responding

Pinsino Casino - Player is dissatisfied with the casino's bonus terms.

Closed Submitted: 02 Nov 2023
Disputed amount: €7,517
Safety Index 7.1 Fresh casino
Our verdict Case closed

BacanaPlay Casino DE - Player is experiencing difficulties with accessing the games.

Resolved Submitted: 02 Nov 2023
Disputed amount: €39
Safety Index 8.7 High
Our verdict Unjustified complaint

Snatch Casino - Player is experiencing difficulties with her self-exclusion.

Closed Submitted: 02 Nov 2023
Disputed amount: 12,000 kr
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 29,621 - 29,630 of 43,493 complaints
1...2,962 2,963 2,964...4,350
Go to pageof 4,350 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.