The player from the UK, after having closed her GAMSTOP restriction, had deposited £600 and won £350 at Bet MGM. However, the casino withheld her winnings, claiming her account was linked to a self-excluded account within their network of sites. We had attempted to investigate the issue, asking the player for more information and extending the deadline of the complaint. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
BetMGM Casino UK - Player's winnings have been confiscated over self-exclusion dispute.
Closed
Our verdict
Player stopped responding
Amount: £600
BetMGM Casino UK
Safety Index:Very highCase summary
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