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All43,565Opened885Unresolved5,846Resolved13,817Rejected23,017
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Our verdict Player stopped responding

MyStake Casino - Player's struggle with address verification.

Closed Submitted: 17 Dec 2023
Disputed amount: €50
Safety Index 9.7 Very high
Our verdict Unjustified complaint

BetComets Casino - Player's account blocked after successful ID verification.

Closed Submitted: 17 Dec 2023
Disputed amount: $27
Safety Index 7.3 Fresh casino
Our verdict Case closed

V.Vegas Casino - Player's KYC process is delayed.

Resolved Submitted: 17 Dec 2023
Disputed amount: 2,267 lei
Safety Index 9.8 Very high
Our verdict Case closed

OhMySpins Casino - Player's winnings have been confiscated.

Resolved Submitted: 17 Dec 2023
Disputed amount: €1,667
Safety Index 8.2 High
Our verdict No reaction policy

Magic Win Casino - Player's withdrawal of winnings has been delayed.

Unresolved Submitted: 17 Dec 2023
Black points: 116
Disputed amount: £500
Safety Index 0.9 Very low
Our verdict Player stopped responding

Wins Royal Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 17 Dec 2023
Disputed amount: $4,937
Safety Index 3.3 Very low
Our verdict Player stopped responding

CatCasino - Player's deposited funds not appearing in the account.

Closed Submitted: 17 Dec 2023
Disputed amount: €322
Safety Index 8.9 High
Our verdict Player stopped responding

Puma Casino - Player encounters software and account issues at Puma Casino.

Closed Submitted: 17 Dec 2023
Disputed amount: A$50
Safety Index 4.0 Low
Our verdict Unjustified complaint

MyStake Casino - Player's winnings were confiscated due to violations of the casino's T&Cs.

Closed Submitted: 17 Dec 2023
Disputed amount: €165
Safety Index 9.7 Very high
Our verdict Unjustified complaint

Zaza Casino - Player's tournament winnings credited to incorrect alias.

Closed Submitted: 16 Dec 2023
Disputed amount: C$6,725
Safety Index 3.8 Low
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