HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,831Opened911Unresolved5,308Resolved12,820Rejected21,792
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

PalmSlots Online Casino - Player's winnings have been confiscated.

Resolved Submitted: 03 Aug 2023
Disputed amount: €700
Safety Index 1.7 Very low
Our verdict Unjustified complaint

V.Vegas Casino - Player's account has been blocked due to suspected third-party involvement.

Closed Submitted: 03 Aug 2023
Disputed amount: €110
Safety Index 9.8 Very high
Our verdict Other

CatCasino - The player's deposits are not refunded by the casino.

Closed Submitted: 03 Aug 2023
Disputed amount: €1,800
Safety Index 9.8 Very high
Our verdict Case closed

Brango Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 03 Aug 2023
Disputed amount: $160
Safety Index 8.2 High
Our verdict No reaction policy

StarVegas Casino IT - Player's account has been blocked for months

Unresolved Submitted: 03 Aug 2023
Black points: 1,532
Disputed amount: €32,933
Safety Index 8.4 High
Our verdict Player stopped responding

Parimatch Casino BR - Player can't withdraw due to geographic restriction.

Closed Submitted: 03 Aug 2023
Disputed amount: $300
Safety Index 5.8 Below average
Our verdict Other

BigFafa Casino - Player's deposited funds are not credited.

Closed Submitted: 03 Aug 2023
Disputed amount: C$25
Safety Index 5.6 Below average
Our verdict No reaction policy

bet365 Casino IT - Player's account has been suspended after deposit.

Unresolved Submitted: 03 Aug 2023
Black points: 169
Disputed amount: €1,000
Safety Index 9.8 Very high
Our verdict Case closed

WagonBet Casino - Player’s withdrawal is delayed.

Resolved Submitted: 03 Aug 2023
Disputed amount: €485
Safety Index 5.9 Below average
Our verdict Unjustified complaint

Pribet Casino - Player requests refund due to ignored self-exclusion.

Closed Submitted: 03 Aug 2023
Disputed amount: €510
Safety Index 0.4 Very low
Show more complaints (+10)
Showing 28,281 - 28,290 of 40,831 complaints
1...2,828 2,829 2,830...4,084
Go to pageof 4,084 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.