HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,907Opened918Unresolved5,324Resolved12,844Rejected21,821
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

1win Casino - Player claims that payment has been delayed.

Closed Submitted: 26 Aug 2023
Disputed amount: 10,000 ₦
Safety Index 8.3 High
Our verdict Case closed

V.Vegas Casino - Player’s account is blocked due to alleged multiple accounts.

Resolved Submitted: 26 Aug 2023
Disputed amount: 27,500 kr.
Safety Index 9.8 Very high
Our verdict No reaction policy

Jackpot City Casino - Player’s account is 'self-excluded' without her request.

Unresolved Submitted: 26 Aug 2023
Black points: 76
Disputed amount: NZ$588
Safety Index 8.0 High
Our verdict Case closed

1win Casino - Player claims that payment has been delayed.

Resolved Submitted: 26 Aug 2023
Disputed amount: 10,000 ₦
Safety Index 8.3 High
Our verdict No reaction

BBBGAME Casino - Player's winnings have been blocked.

Unresolved Submitted: 26 Aug 2023
Black points: 80
Disputed amount: 120 R$
Safety Index 6.8 Above average
Our verdict Player stopped responding

GuruPlay Casino - Player did not receive the no deposit bonus.

Closed Submitted: 26 Aug 2023
Disputed amount: €10
Safety Index 4.7 Low
Our verdict Player stopped responding

APXBET Casino - Player’s winnings have been confiscated.

Closed Submitted: 26 Aug 2023
Disputed amount: C$192
Safety Index 5.3 Below average
Our verdict No reaction policy

Magic Win Casino - Player experiences withdrawal delays.

Unresolved Submitted: 26 Aug 2023
Black points: 112
Disputed amount: £350
Safety Index 0.6 Very low
Our verdict Case closed

1win Casino - Player's withdrawal delayed after security check.

Resolved Submitted: 26 Aug 2023
Disputed amount: 28,000 INR
Safety Index 8.3 High
Our verdict Unjustified complaint

Zip Casino - Player requests refund due to casino's misrepresentation.

Closed Submitted: 26 Aug 2023
Disputed amount: €450
Safety Index 8.5 High
Show more complaints (+10)
Showing 27,941 - 27,950 of 40,907 complaints
1...2,794 2,795 2,796...4,091
Go to pageof 4,091 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.