HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,339Opened781Unresolved5,643Resolved13,378Rejected22,537
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Smokace Casino - Player's withdrawal has been delayed.

Resolved Submitted: 09 Apr 2024
Disputed amount: €3,000
Safety Index 9.5 Very high
Our verdict Player stopped responding

Stellare Casino - Player's deposit is not credited.

Closed Submitted: 09 Apr 2024
Disputed amount: €50
Safety Index 5.8 Below average
Our verdict Unjustified complaint

LuckyBlock Casino - Player was able to deposit despite a self-exclusion request.

Closed Submitted: 09 Apr 2024
Disputed amount: $800
Safety Index 2.1 Very low
Our verdict No reaction policy

Betway Casino - Player can't access the website and withdraw his funds.

Unresolved Submitted: 09 Apr 2024
Black points: 227
Disputed amount: 270,000 INR
Safety Index 9.2 Very high
Our verdict Case closed

Platincasino ES - Player struggles with withdrawal due to expired card.

Resolved Submitted: 09 Apr 2024
Disputed amount: €875
Safety Index 9.2 Very high
Our verdict Case closed

Amerio Casino - Player's winnings confiscated due to casino's bonus configuration error.

Resolved Submitted: 09 Apr 2024
Disputed amount: $300
Safety Index 3.5 Low
Our verdict Player stopped responding

Vinyl Casino - Player's withdrawal is delayed.

Closed Submitted: 09 Apr 2024
Disputed amount: $500
Safety Index 7.7 Above average
Our verdict Case closed

CrownPlay Casino - Player's withdrawal is delayed due to account verification.

Resolved Submitted: 09 Apr 2024
Disputed amount: $1,500
Safety Index 6.9 Above average
Our verdict Other

bet365 Casino Ontario - Player cannot access her funds due to a delayed verification.

Closed Submitted: 08 Apr 2024
Disputed amount: C$100
Safety Index 9.8 Very high
Our verdict Unjustified complaint

Justbit Casino - Player's account and winnings confiscated due to multiple accounts.

Closed Submitted: 08 Apr 2024
Disputed amount: €1,500
Safety Index 4.9 Low
Show more complaints (+10)
Showing 25,151 - 25,160 of 42,339 complaints
1...2,515 2,516 2,517...4,234
Go to pageof 4,234 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.