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Our verdict Case closed

Svenplay Casino - Player's withdrawal is delayed.

Resolved Submitted: 23 Mar 2024
Disputed amount: C$250
Safety Index 4.1 Low
Our verdict No reaction policy

Gorilla Wins Casino - Player's withdrawal request is being cancelled.

Unresolved Submitted: 23 Mar 2024
Black points: 62
Disputed amount: £150
Safety Index 2.3 Very low
Our verdict No reaction policy

Simsinos Casino - Player's winnings are confiscated due to misinterpretation of bonus terms.

Unresolved Submitted: 23 Mar 2024
Black points: 27
Disputed amount: €279
Safety Index 5.0 Below average
Our verdict Case closed

1win Casino - Player struggles to activate self-exclusion.

Resolved Submitted: 22 Mar 2024
Disputed amount: ??
Safety Index 8.5 High
Our verdict Unjustified complaint

Party Poker Casino DE - Player is banned due to a refund request.

Closed Submitted: 22 Mar 2024
Disputed amount: ??
Safety Index 7.2 Above average
Our verdict Unreasonable excuse

GeniusWin Casino - Player cannot access funds as casino site is down.

Unresolved Submitted: 22 Mar 2024
Black points: 500
Disputed amount: €75
Safety Index 3.5 Low
Our verdict Unjustified complaint

Slotimo Casino - Player's self-exclusion request is not honored by all casinos.

Closed Submitted: 22 Mar 2024
Disputed amount: €1,000
Safety Index 1.0 Very low
Our verdict Case closed

Kingmaker Casino - Player’s withdrawal is delayed.

Resolved Submitted: 22 Mar 2024
Disputed amount: €195
Safety Index 3.6 Low
Our verdict Player stopped responding

BetPlay Casino - Player’s account is locked.

Closed Submitted: 22 Mar 2024
Disputed amount: $65,000,000 COP
Safety Index 9.8 Very high
Our verdict Case closed

QuickWin Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 22 Mar 2024
Disputed amount: €500
Safety Index 9.2 Very high
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