HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All39,554Opened990Unresolved5,129Resolved12,433Rejected21,002
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

Galaxy Spins Casino - Player waited too long to be self-excluded and her winnings are not being paid.

Unresolved Submitted: 25 Apr 2024
Black points: 46
Disputed amount: £100
Safety Index 3.4 Very low
Our verdict Insufficient evidence from player

Playzilla Casino - Player's game winnings have not been registered.

Closed Submitted: 25 Apr 2024
Disputed amount: €49
Safety Index 9.4 Very high
Our verdict Other

High 5 Casino - Player is facing payout errors in Blackjack.

Closed Submitted: 25 Apr 2024
Disputed amount: $4,037
Safety Index 8.4 High
Our verdict Player stopped responding

QuickWin Casino - Player's withdrawal is delayed.

Closed Submitted: 25 Apr 2024
Disputed amount: €364
Safety Index 9.2 Very high
Our verdict Other

Parimatch Casino PE - Player’s winnings have been confiscated.

Closed Submitted: 25 Apr 2024
Disputed amount: 2,287 S/.
Safety Index 5.9 Below average
Our verdict Case closed

Joker8 Casino - Player faces delayed withdrawal and lack of support.

Resolved Submitted: 25 Apr 2024
Disputed amount: €700
Safety Index 8.4 High
Our verdict Player stopped responding

1win Casino - Player's funds lost due to app malfunction.

Closed Submitted: 25 Apr 2024
Disputed amount: 989 INR
Safety Index 8.5 High
Our verdict Player stopped responding

High 5 Casino - Player’s winnings confiscated and account restricted.

Closed Submitted: 25 Apr 2024
Disputed amount: $700
Safety Index 8.4 High
Our verdict Unjustified complaint

Zoome Casino - Player’s winnings have been confiscated because of concurrency in games.

Closed Submitted: 25 Apr 2024
Disputed amount: €1,200
Safety Index 8.8 High
Our verdict Player stopped responding

MyStake Casino - Player’s winnings significantly deduced due to a bonus rule.

Closed Submitted: 25 Apr 2024
Disputed amount: £1,800
Safety Index 9.6 Very high
Show more complaints (+10)
Showing 22,061 - 22,070 of 39,554 complaints
1...2,206 2,207 2,208...3,956
Go to pageof 3,956 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.