JackpotCity Casino IT - Player’s deposit is delayed.

This is not the first time I’ve deposited money, which was instantly taken from my bank account but not credited to my gaming account. I had also signed up for a bonus that then expired and the support team hasn’t resolved anything.

Dear oraziozocco1695,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Do I understand correctly that you made successful deposits via this payment method before?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

Thank you in advance for your reply.

Best regards,

Kristina

Dear oraziozocco1695,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't know what happened during the deposit operation, I was told possible line problems or malfunctions ... payment accepted gave bank and deposit successful the casino but instead it blocked. money pending and returned to the bank after 5 days. Neither bank nor casino was able to give me an answer and I wanted to understand. I understand the inconveniences that happen. Thanks for your availability

Do I understand correctly that the deposit was credited back to your bank account?

Dear oraziozocco1695,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.