Name: JackpotCity Casino Review
Item: JackpotCity Casino IT
Rating: 8.6
Author: Jannete Hills

OverviewUser reviewsSafety Index explainedDiscussion

Casino closed

JackpotCity Casino IT has been closed and no longer operates.

Doesn't accept players from Ohio

Best casinos available in US-OH

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Pros and cons

Unlimited monthly withdrawals
Good selection of slot games
Mobile casino app for Android and iOS
Live dealer games are available

Live chat support is not available 24/7

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 9 Not Available: 6

Transaction limits

Withdrawal limits

Not limited for EUR

Win limits

Unknown

Language options

Website

Available in 1 language

Italian

Live chat

Available in 1 language

English

Customer support:

Available in 2 languages

EnglishItalian

Licensing authorities

No license

JackpotCity Casino Review

JackpotCity Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. JackpotCity Casino has a High Safety Index of 8.6, which makes a recommendable option for most players in terms of fairness and safety. Carry on reading our JackpotCity Casino review to make an informed decision whether or not this casino is the right fit for you.

Is JackpotCity Casino fair and safe? Safety Index explained

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the JackpotCity Casino Terms and Conditions as part of our review of JackpotCity Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Based on our estimates or gathered data, JackpotCity Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

As far as we are aware, no relevant casino blacklists mention JackpotCity Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

All in all, when combined with other factors that come into play in our review, JackpotCity Casino has landed a High Safety Index of 8.6. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Note: As far as we are aware, JackpotCity Casino is interconnected with 120 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of JackpotCity Casino.

Terms and Conditions of JackpotCity Casino evaluated

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of JackpotCity Casino to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about JackpotCity Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 96 complaints directly about this casino in our database, as well as 279 complaints about other casinos related to it. Because of these complaints, we've given this casino 24,246 black points in total, out of which 13,994 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

JackpotCity Casino user feedback and reviews evaluated

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

JackpotCity Casino has a Good User feedback score based on the 17 user reviews in our database. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Licenses and company data

JackpotCity Casino has estimated annual revenues higher than $1,000,000,000. This makes it a very big online casino according to our classification.

As far as we know, JackpotCity Casino does not hold any official gambling license.

Payment methods, win and withdrawal limits

JackpotCity Casino supports 10 payment options. This includes: Neteller, Skrill, PaysafeCard, VISA, Mastercard, PayPal, PostePay, Bank transfer, OnShop, Bonifico.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at JackpotCity Casino in the table below.

Language	Website	Customer support	Live chat
English
Italian

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackpotCity Casino, managing your account, withdrawals, or other matters. JackpotCity Casino has a good customer support, judging by the results of our testing.

JackpotCity Casino casino games and slots

JackpotCity Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Virtual sports, Other games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 14 game providers are offered. This includes NetEnt, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Endorphina, 1X2 Gaming, Relax Gaming, Greentube, Worldmatch, Games Global, WMG, EURASIAN (EA) Gaming, NEMESIS.

JackpotCity Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 2 bonuses from JackpotCity Casino:

50 FREE SPINS on multiple games
100% up to €1,500

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

Operator GM Gaming Limited
Established 2022
Estimated annual revenues > $1,000,000,000

User reviews

User reviews of JackpotCity Casino

This is a place to share experience with JackpotCity Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 17 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Leuthold

Bronze

Canada

• 2 months ago

JackpotCity Ontario has a very nice design and friendly customer support. Navigation is easy and the game selection is great

JackpotCity Ontario has a very nice design and friendly customer support. Navigation is easy and the game selection is great

vecaisss

Silver

Lithuania

• 2 months ago

So... Not long ago I made an account, made a few deposit via the only deposit option that worked at the time that was " debit card ". After 3 deposit few days later they block my account without reason, there is no chat support and I got a reply from them via email only after 2 WEEKS saying they discreetly decided to close my account. I do NOT recommend playing here, my top worst casino site.

Limited deposit methods
Not helpful chat support
Incompetent managmenet

MaritaZ_101

Silver

South Africa

• 8 months ago

Jackpot City has the coolest games.of which many offer multiple ways to win bonuses. Not the boring, 3 books/symbol/12 spins. I love this site. I've played Hollywood for ages and never won any of their "prize drops". On JC I've won two small prize drops in the first week.

Love the games, and they actually pay out

kristofferrefko

Silver

Canada

• 10 months ago

I had purchased a visa gift card which I have used before for 25$ and made a deposit. It failed, I tried again. it failed. Again and it failed. So I try on other sites and it fails. So look up the card on Visa site and it's activated and showing the deposits at jackpot are pending which is locking it up from being used anywhere else. So I contact a live agent and I responded less than 2 seconds. It was probably 2 minutes after that I get another response. I explain what is going on and again minutes before response. Then asks me if it's correct I want to close my account. I requested to cancel those transactions so I can use it elsewhere. After 15-20 minutes of his stalling me games I told him they are thieves and left the chat. Never had this issue before with them. Brutal experience. Don't deserve your money

Childish games staff playing

genie69

Bronze

Canada

• 11 months ago

I put $25 into jackpot casino (first time on this casino) I won $13,000 lost some and cashed out $8,500 and it took about 2 business days and the money was in my account. I played only blazing bison the entire time. Bought myself a 86inch smart tv and new surround sound system. Have won a few hundred since then nothing major but verification process was easy

Easy withdrawal
Easy variation

Only won it big once

Meloni27

Bronze

New Zealand

• 1 year ago

I have only been playing here a few days but I am really enjoying the site so far. One thing I really like about it is the fact that it does not require you to download any software prior to playing. You can begin playing their games immediately without having to worry about anything. I was also really impressed by the fact that they offer both a fun play option and a real play option. Not all online gaming spaces allow you this option and so I was really excited to see this. My favorite gaming at the site is definitely their slots. They have a really nice selection to choose from and lots of pay lines. As far as the other games, they offer a little bit of everything, including video poker and table games. I haven’t spent too much time with anything other than the slots at this point, but I plan on trying the other games out.

nicolacarter71

Bronze

New Zealand

• 1 year ago

7 days ago I submitted 2 withdrawals. The first was a $3000 , the second was a$10,000. I have verified account previously and prior to these submissions made a number of significant withdrawals.. They both went into pending stage,then after a few days returned to casino account as "processing "A few emails of enquire are yet to be answered. It seems there is no other facility to contact them directly . All I require is some information to explain the process , if there are any issues that need rectifying on my part, and an explanation as to how this substantial withdrawal couldn't be processed like the prior withdrawals? At this point this isn't a complaint or a negative aspect more a frustrating situation from exhausted attempts to know what's happening here?

Easy platform to navigate

Communication facilities are poor

boysmomma1992

Bronze

Canada

• 1 year ago

The website is easy to use
Playthrough sucks
Gotta have 50$ to withdraw

Gives great bonuses

Can only withdraw if you have 50$ In your a count
Playthrough is ridiculous

FrancescoEsposito003

Bronze

Italy

• 1 year ago

My friend recommended me this casino and I've started to play here a few weeks ago. I like the fact that I constantly win and get different bonuses on a daily basis. I have to note that I have not tried to withdraw my winnings yet, so let's see if it will be easy.

StefanoFerrara

Bronze

Italy

• 1 year ago

An okay casino with a lot of deposit methods and games. I play here because I win a lot. But, they take a long to withdraw and in my opinion their design is outdated.

Alessandro-R

Bronze

Italy

• 1 year ago

I like everything about Jackpot City. The games have a high RTP and there are no problems with withdrawing money. My favorite casino at the moment.

High RTP
Alto RTP
Good selection of games
Buona selezione di giochi
Easy to pick upOld design
Facile da prelevareDesign vecchio

Old design
Design vecchio

artuurio

Diamond

Latvia

• 2 years ago

Made couple deposits over the past 2 weeks, hardly any win, but they let u play, on average, all the wins i got never exceeded the amount i deposited, so, if u deposit the minimums 10eur, u will get max 20-30 if ur lucky, but to withdraw u need 50 eur, so it's a dead end if u play on the low.
The bonus wheel is a joke, i spin it couple times every day for the past 2 weeks and never won anything. No bonuses in promotions sections too.
Took 3 days to verify profile without problems.

Fast Skrill deposits;
Instant game loading;
Simple responsible gaming options;
Large jackpot games.

No deposit bonuses;
Bonus wheel is a scam;
Small selection of deposit methods;
Slots could have better sort/filter.

Marty2612

Bronze

New Zealand

• 2 years ago

I've played this online casino site for many years, and was very happy with this site, paid out all the time. Unfortunately three weeks ago my opinion of this site drastically changed. After management requesting my verified ID (again), which I readily supplied, no one from this site is responding to my emails. I've tried their chat line however I'm constantly being told my documents are under review, (3weeks and still waiting). This site has my winnings and is not responding to my emails. Warning stay clear of this casino!!!

riverdustmine1

Silver

Canada

• 2 years ago

had a situation years ago and they refunded my money asap, and that was awesome, i felt respected. Chat was good.

quck response resolving situation. no problem..

Caniggia2021

Diamond

Germany

• 2 years ago

Terrible Casino, run away will not pay your winnings, only deposit is fast withdrawals are infinite time consuming, outdated games, it does not pay to deposit your money here

Does not exist in this Casino.
Não existe neste Casino .

Terrible Casino, only eats your money, when paying they don't pay
Péssimo Casino, só come seu dinheiro ,na hora de pagar não pagam

JuddHound

Bronze

Canada

• 3 years ago

My usual provincial online casino was down for maintenance for some hours so I decided to try this one out.. big mistake. I put in $25 via e-transfer, did the usual up and down and ended up losing. Went back to my usual and still under maintenance, so I put in another $30 via e-transfer. It didn’t seem to go through but said it could take 15 minutes, so I waited. About an hour later I decided it must not have gone through, so I did it again and my $30 showed up immediately. It says if your transfer doesn’t get accepted it’ll be declined and refunded so I wasn’t worried. I played with my $30 and lost again, no big deal, decided to go to bed. Now this morning I went to see if I got my failed e-transfer back, and I had received an email from the casino with a simple link to cancel the transfer if I didn’t want it to go through, so I clicked it and it came up with a "transaction cancelled". Cool. So I checked the bank a few hours later and they had not refunded my money. They had attached their version of a "bonus" to it so they matched my deposit. Now because of this, I can’t withdraw my funds, because they have a 70x wagering requirement. So for me to get my $30 back I have to either deal with the nightmare of casino customer service, or somehow win and gamble $2100 before I’m able to cash out anything. It wasn’t even wager $70 before you can take $1, it’s just a straight you must now wager $2100 (or 70x your deposit) until you can withdraw anything. Now annoyed and completely uninterested, I find no option anywhere to have my account terminated. I found an email that says just send an email to this address and list a reason for termination… they responded with an automated message that said this mailbox is not monitored, here’s the link for gamblers anonymous. Remarkably displeased.

Rocanda

Silver

Canada

• 4 years ago

Hello I heard of jackpot city through a friend ,I've played it for a few months now, a few things I love about the app is that it has a pretty big selection of games , i constantly win , I've won loyalty points and free spins , and more with the bonus wheel and the free entry tournaments, I ve also won real money in the tournaments, I've cashed out my loyalty points 2x since Ive Syed on this app and I just won more lyality points the other day on the bonus wheel , this games Is always , especially the 65% bonus credit on certain days

This app is full of bonuses and more surprises , ...this is my favorite casino so far

Reply

So much info that is 100% the best app I've tried , come check it out for yourself

Safety Index explained

Safety Index of JackpotCity Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of JackpotCity Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.6/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in Italian):
Why we find the bolded part of the rule unfair
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Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Italian):
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Italian):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in Italian):
Why we find the bolded part of the rule unfair
Read less
Read more
Use of the Martingale betting strategy may result in confiscated winnings
T&C copied from the casino's website (in Italian):
Why we find the bolded part of the rule unfair
Read less
Read more

Other factors

Operates without a license

Unresolved Submitted: 25 Sep 2025

Disputed amount: NZ$5,550

Show more complaints (+10)

Discussion

JackpotCity Casino discussion

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