JackpotCity Casino Review

The player from New Zealand had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had communicated with the player regarding the withdrawal delay, emphasizing the usual processing time and the need for KYC verification. However, due to a lack of response from the player to follow-up inquiries, the complaint was unable to be investigated further and was subsequently rejected.

The player from Finland faced a delay in withdrawing funds made on July 31st, which remained unprocessed. Despite making two inquiries via chat, she received vague explanations that the withdrawal was under review by the operations department. After further communication, it was noted that the casino was uncooperative due to strict GDPR regulations. The issue was resolved by advising the player to contact the ADR or Licensing Authority directly for further assistance.

The player from Chile had deposited $6000 pesos on June 13th using a promotion, but the money did not appear in her casino account despite being deducted from her bank account. Numerous emails to the casino's support team went unanswered. The issue was eventually resolved when the casino credited her deposit. The complaint was marked as 'resolved' by us.

The player from Chile had attempted to withdraw her winnings from Jackpot City Casino but was informed that there were issues with her bank account, despite having used the same account for deposits previously without any problem. She had accumulated her winnings using both her deposit and a bonus. The casino did not provide clear information regarding the account issue. Our team had attempted to assist but could not due to the casino's refusal to cooperate or comment on the complaint due to strict GDPR regulations. We had advised the player to contact the Licensing Authority directly, using this complaint as a reference.

The player from New Zealand had made a withdrawal of $4,000 from JackpotCity in May 2024. He had noticed that his winnings, which were not obtained through bonuses or free spins, had disappeared from his account. Despite having provided evidence of his withdrawal and his unsuccessful attempts to contact the casino, we had been unable to assist due to the casino's refusal to cooperate, citing strict GDPR regulations. We had advised the player to contact the official Alternative Dispute Resolution (ADR), Ecogra, directly using this complaint as a reference. However, the player had not responded to our further messages, which led to the rejection of the complaint.

The player from Alberta had submitted all required documents, including a bank statement, for withdrawal from JackpotCity Casino. However, the casino had not transferred the funds and had stopped responding to the player's inquiries. Furthermore, the player was then unable to log into his account. The player believed that the casino was looking for reasons not to pay out the funds. We had advised the player to follow the casino's dispute process as outlined in their terms and conditions. Due to the lack of response from the player, we had to reject the complaint.

The player from British Columbia had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn’t been processed yet. The player reported that the casino had confiscated his withdrawal due to a lack of receipt for his prepaid card. Despite having provided a copy of the receipt, the casino had not responded. We attempted to mediate, but the casino had refused to cooperate due to strict GDPR regulations. We had advised the player to file an official complaint with the Licensing Authority and provided the necessary link. The complaint was closed upon the player's request.

A player from Chile had experienced difficulties with withdrawing his winnings from an online casino, as there were limited options available. Despite his account having been verified, he had been unable to contact the casino for assistance. However, the issue was eventually resolved when he used Skrill for the transaction. Although he did not receive the full amount, presumably due to withdrawal charges, he had expressed satisfaction with the resolution. We have since marked the complaint as resolved.

The player from Canada reported that her casino account had been abruptly closed after she made two deposits worth $40 each, with no reasons given. She was seeking a refund. She claimed that her account had been verified and she had communicated with the casino's support center. The player further revealed that she had taken over the account from her late sister. After reviewing the case, we concluded that casino accounts should not have been transferred to another player under any circumstances. Therefore, due to the player's violation of this rule, we were unable to assist further and the complaint was rejected.

The player from Canada had experienced delays with her $5,000 withdrawal from Jackpot City Casino, despite having had her identity verification documents accepted. She had also deposited over $1,200 before she encountered this issue. After she reached out to the Complaints Team, she had provided all necessary documents and information requested by the casino. The casino then informed her that her withdrawal was in the third stage of processing. The Complaints Team had switched the complaint to the correct casino and extended the timer for resolution by 7 days. However, without a confirmation from the player about the resolution, the complaint was eventually rejected.

The player from Jamaica had experienced difficulty withdrawing his winnings from JackpotCity Casino via wire transfer for over a month due to an 'Invalid Payment Method' error. The player had received conflicting messages from the casino's support team. He eventually successfully received his funds in his Payz account and requested to close the complaint.

The player from Canada had lost over $3000 on her casino account due to frequent betting, which had been affecting her mental health. Despite having set a $50/week deposit limit, she had been able to exceed this when she had extra funds. We had extended the complaint timer by 7 days for the player to respond, but unfortunately, the player did not communicate further. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from New Zealand had noticed that a self-exclusion request was applied to her account, although she hadn't requested it. The casino refused to lift the exclusion before the 6-month period had ended. In the meantime, she couldn't access her remaining balance of $588. The player confirmed that her account had been previously verified and she had successfully withdrawn funds before. We attempted to communicate with the casino to resolve the issue, however, they did not respond. As a result, the complaint was classified as 'unresolved'.

The player from British Columbia had encountered a delay in her withdrawal process from an online casino. She had been able to make several successful withdrawals previously. The player also experienced issues with her account getting closed after she had made deposits. She had provided documents to explain a name change, which the casino kept asking for but did not acknowledge. Despite her attempts to resolve the situation, the player did not get responses to her numerous emails and chats. The complaint was rejected as we could not assist further due to the casino's refusal to cooperate, citing strict GDPR regulations. We had advised the player to contact the Licensing Authority directly, but she never confirmed that she did, therefore we were forced to reject this complaint.

A Malta player is struggling to withdraw his winnings due to ongoing verification. Despite sending numerous proofs of address and a physical visit to the casino offices, the casino hasn't completed account verification. The player confirmed the issue was resolved.

The player from New Zealand is experiencing missing withdrawals and found discrepancies in the account balance. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from British Columbia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Canada requested a deposit refund due to a gambling problem in April. It has not been processed yet. Unfortunately, the player did not request self-exclusion, therefore we weren't able to force the casino to refund all deposits.

The player from New Zealand hasn't received a refund. Since this casino decided to not cooperate with us due to GDPR policy, we advised player to file an official complaint to MGA. However, the player decided she was no longer interested in resolving the issue, therefore we rejected this complaint.

The player from Canada had two withdrawals in process. Unfortunately, they were both returned to his player's account and he accidentally lost them. We rejected the complaint because the player didn't respond to our messages and questions.

The player had deposited money in to his account, but the funds seemed to be lost. He later informed us that he had decided to go the legal route. We rejected the complaint because the player stopped responding to out messages and questions.

The player from Canada got his account closed. The complaint has been closed as “Waiting for Regulator Decision” since casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations. We reopened the complaint, reached out to the player, and requested the Authority's decision on the matter. Unfortunately, the player stopped responding.

The player from Canada had his winnings confiscated after an alleged chargeback. The complaint has been closed as “Waiting for Regulator Decision” since casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations. The player informed us that the Licensing Authority has decided in favor of casino.

The player from New Zealand is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ukraine has been waiting for his withdrawal for 1 year. Then, two weeks ago, he was informed that the casino no longer accepts player from Ukraine. He received €500 and the rest was confiscated after the casino closed the player's account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player is unhappy, because he did not have an option to change the amount of placed bet when he accidentally chose the maximum bet of $1000. We rejected this complaint because the player failed to react to our message.

The player from Quebec had created an account at Hippodrome and attempted to deposit but had his account blocked due to a self-exclusion with Betway. He struggled to contact customer service for assistance and a refund, as online chat wait times were excessively long and there was no email support. The issue was resolved when the player confirmed that his account had been unblocked, he played, and subsequently received his winnings of $1500. The Complaints Team marked the complaint as 'resolved' after confirming the successful outcome.

The player from the United Kingdom was unable to withdraw £2,450 due to verification issues with their Lloyds and HSBC debit cards. Although they were a fully verified member, the casino requested bank documents featuring the long card number, which both banks denied. The player planned to provide card images and statements as proof of ownership. However, this was unaccepted by the casino. We contacted the casino and confirmed that the necessary documentation was received. The casino initially processed part of the withdrawal, and after further communication, released the remaining funds. The player confirmed receipt of the full amount, resolving the issue.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had complained about not receiving replies to his emails and about poor customer service, with £2000 stuck in his account. Despite this, he confirmed that he had received his winnings. We had marked the complaint as resolved, following the successful resolution of the player's withdrawal issue.

The player from Portugal had won a tournament with a promised bonus of 400 euros but had the bonus canceled due to a withdrawal made the night before the tournament finished. The casino stated that according to their policies, the withdrawal invalidated the bonus rights, even though this rule was not clearly communicated. The player felt unfairly treated and questioned the legality of the casino's actions. The issue was resolved when the casino agreed to award the player the leaderboard prize/bonus after further review of her case. The player confirmed receipt of the bonus and expressed gratitude for the assistance provided.

The player from Japan had been unable to withdraw funds for over a month despite an approved KYC. After the player reached out to us, we asked for more details to better understand the situation. The player provided the necessary information and we invited the casino's representatives to join the discussion. Despite no direct response from the casino, the player later confirmed that the withdrawal had been successful. The issue had been resolved without any clear intervention from the casino's side.

The player from Mexico had reported that her deposit of $1000 MXN, made on April 27th, had not been credited to her online casino account. She had contacted the casino's customer support and had provided payment receipts, but had received no response. The player's account had subsequently been blocked for alleged verification issues, despite her having verified it previously. After she resubmitted her documents for verification and repeatedly insisted on a resolution, the deposit had eventually been reflected in her account and her access had been restored. The issue had been resolved successfully and the complaint had been marked as 'resolved' by the Complaints Team.

The player from Spain had reported a €300 withdrawal delay due to an email from Betway stating that her account had been blocked because of access from a restricted country. Despite this, the player was still able to access her account, and the payment status showed as 'sent'. After our team had advised her to wait for at least 14 days after requesting the withdrawal and to cooperate fully with the casino, the player confirmed that she had received the payment and her account was functioning properly. Consequently, we had marked the complaint as 'resolved'.

The player from South Africa had deposited R1000 into her Betway account but didn't receive the promised 100% deposit match bonus. Despite multiple inquiries and assurances from customer support about a 24-hour resolution time, the problem had persisted. The player had communicated with the casino daily since registering, only to be told each time that the issue was being escalated. She played her deposited funds without the bonus, as the bonus had not been credited. However, after another call to the casino, the player had received her sign-up 100% deposit match bonus eight days after registration. The player confirmed the issue had been resolved, and we had closed the complaint accordingly.

The player from Spain had had issues withdrawing his winnings. After successfully depositing through Visa, he had been informed that he couldn't withdraw via the same method due to a supposed card problem. He updated his withdrawal method to a bank account and had been awaiting a response. The player had previously had two successful withdrawals and had recently requested another withdrawal to his bank account. The player reported that he had received his withdrawal of 1455 euros and the issue had been successfully resolved. We had marked the complaint as 'resolved' in our system.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India made a deposit more than a month before submitting this complaint. Unfortunately, the money has not been credited to his account. After the player submitted the complaint, he visited his bank and found out that the deposit was returned to his account. Therefore, we closed the complaint as resolved.

The player from New Zealand is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain is struggling to receive her withdrawal. She requested a withdrawal 3 months ago. She hasn’t received the withdrawal and the casino closed her account without explanation. The complaint was resolved after the casino paid out the player.

The player from India has deposited money into casino account, but the funds seem to be lost. Shortly after the complaint was submitted, the lost amount was creddited to the player's account and the complaint is resolved.

The player from Canada had encountered issues with an online casino after winning $3500. His withdrawal process had been halted due to problems with his documents. Despite multiple requests to update his address, the casino had failed to do so. His account had been temporarily locked due to 'concerning statements', jeopardizing his withdrawal. After a series of back and forth communication with the casino, the player learned that his account had been put on a minimum six-month self-exclusion due to these statements. However, the player had provided all necessary documents for verification and had continuously inquired about his withdrawal status. Eventually, the casino approved the withdrawal, citing a technical glitch that had prevented email communication between both parties. The player confirmed receiving his winnings, and the issue had been successfully resolved.

The player from Canada attempted to withdraw $50,000 CAD after a winning streak in May 2024. Several weeks later, the withdrawal was still pending, with the account under review. Despite multiple attempts to resolve the issue, the player only received generic responses from support. The issue was resolved after the casino processed the withdrawal, although the player expressed dissatisfaction with the nearly four-week delay. We closed the complaint as resolved.

The player from New Zealand had their account permanently closed. The casino has closed a different account of the same player in the past. We closed the complaint as ‘unresolved’ because the resolution between the player and the casino had failed and the player has contacted the licensing authority. After contacting the player about the ruling of the licesing authority we learnt that the player has been paid in full.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria deposited €150 at Spingalaxy casino and received a bonus she had not requested. Despite her repeated attempts to cancel the bonus, she was told there were technical difficulties, and a week passed without resolution or feedback. We intervened by contacting the casino and requesting an explanation and resolution. After 13 days, the casino finally removed the bonus from the player's account. After the player's confirmation, the complaint was marked as resolved.

The player from Canada had been waiting for three weeks to withdraw funds after providing all necessary verification documents and receiving confirmation of account verification. Despite submitting information about wallet ownership and the origin of funds, he had not received any responses from the casino's support channels. The issue was resolved after the player received his full payment. The complaint was then marked as 'resolved' in the system.

The player from New Zealand had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved after the player confirmed receiving the payment following the Complaints Team's intervention. The team had ensured that all necessary verifications were completed and communicated with the casino on her behalf. The complaint was marked as 'resolved' in the system.

The player from Mexico had been unable to withdraw $2500 from the casino. Despite having submitted the requested documents, the money had been returned to the casino account. When he logged in recently, the player had found only 1000 pesos left in the account. The casino's customer service had not provided an explanation. However, the issue had been later resolved successfully, with the player confirming receipt of his money.

The player from Ontario requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.