HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,526Opened867Unresolved5,662Resolved13,413Rejected22,584
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction

Touch Casino - Player's winnings have been confiscated.

Unresolved Submitted: 06 Oct 2024
Black points: 536
Disputed amount: €2,718
Safety Index 6.1 Below average
Our verdict Player stopped responding

Everbet Casino - Player’s winnings are delayed.

Closed Submitted: 06 Oct 2024
Disputed amount: 1,500 лв
Safety Index 6.9 Above average
Our verdict No reaction policy

Royal Reels Casino - Player’s withdrawal has been delayed due to closed bank account.

Unresolved Submitted: 06 Oct 2024
Black points: 80
Disputed amount: A$400
Safety Index 8.2 High
Our verdict Player stopped responding

1win Casino - Player’s account is closed.

Closed Submitted: 06 Oct 2024
Disputed amount: 2,500 INR
Safety Index 8.7 High
Our verdict Other

Wintomato Casino - Player faces repeated errors and unfair charges.

Closed Submitted: 06 Oct 2024
Disputed amount: $600
Safety Index 8.3 High
Our verdict Player stopped responding

CasiYou Casino - Player’s account has been closed.

Closed Submitted: 06 Oct 2024
Disputed amount: C$335
Safety Index 7.6 Above average
Our verdict Case closed

Royal Reels Casino - Player's withdrawal is delayed and account access is blocked.

Resolved Submitted: 05 Oct 2024
Disputed amount: A$3,000
Safety Index 8.2 High
Our verdict Player stopped responding

RollXO Casino - Player’s winnings of €4,500 are being confiscated.

Closed Submitted: 05 Oct 2024
Disputed amount: €4,500
Safety Index 8.3 High
Our verdict Player stopped responding

Winsane Casino - Player’s account closure request is delayed.

Closed Submitted: 05 Oct 2024
Disputed amount: €3,000
Safety Index 8.2 High
Our verdict Player stopped responding

Cassino BET - Player's winnings are confiscated.

Closed Submitted: 05 Oct 2024
Disputed amount: 7,000 R$
Safety Index 9.1 Very high
Show more complaints (+10)
Showing 21,561 - 21,570 of 42,526 complaints
1...2,156 2,157 2,158...4,253
Go to pageof 4,253 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.