HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All37,459Opened1,043Unresolved4,771Resolved11,735Rejected19,910
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

Wintopia Casino - Player's winnings were confiscated over alleged duplicate account.

Closed Submitted: 15 Feb 2024
Disputed amount: €1,500
Safety Index:High
Our verdict Case closed

Betandplay Casino - Player's deposit method verification keeps getting denied.

Resolved Submitted: 15 Feb 2024
Disputed amount: €380
Safety Index:Very high
Our verdict Player stopped responding

LuckyDreams Casino - Player's deposit has not been credited to her account.

Closed Submitted: 15 Feb 2024
Disputed amount: €20
Safety Index:Above average
Our verdict Player stopped responding

Suprabets Casino - Player's account was blocked due to an alleged terms violation.

Closed Submitted: 15 Feb 2024
Disputed amount: €633
Safety Index:Low
Our verdict Case closed

Smokace Casino - Player's withdrawal is delayed due to lost card verification.

Resolved Submitted: 15 Feb 2024
Disputed amount: €200
Safety Index:Very high
Our verdict Player stopped responding

Jokabet Casino - UK player’s account deleted after deposit.

Closed Submitted: 15 Feb 2024
Disputed amount: £814
Safety Index:High
Our verdict Player stopped responding

Gangsta Casino - Delayed withdrawal and conflicts over VIP level benefits.

Closed Submitted: 15 Feb 2024
Disputed amount: €6,200
Safety Index:High
Our verdict Case closed

Cashville Casino - Player's withdrawal delayed and account closed.

Resolved Submitted: 15 Feb 2024
Disputed amount: €33,000
Safety Index:Fresh casino
Our verdict Case closed

IviBet Casino - Player unable to refund the deposit.

Resolved Submitted: 15 Feb 2024
Disputed amount: €100
Safety Index:Above average
Our verdict Player stopped responding

MadSlots Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 15 Feb 2024
Disputed amount: £900
Safety Index:Above average
Show more complaints (+10)
Showing 21,551 - 21,560 of 37,459 complaints
1...2,155 2,156 2,157...3,746
Go to pageof 3,746 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.