N1 Casino GR - Player’s winnings have been confiscated.

This casino is the worst! I made a deposit of 100 euros and received a 50 euro bonus. I played only with the bonus on purchased spins and managed to win 1300 euros, also completing the required turnover. When I requested a withdrawal, I received a message that it is prohibited to meet the turnover requirement with purchased spins, and they deducted all my winnings! They told me that each bet should be up to 5 euros, and when I explained that I played only with purchased spins, they said it’s the same thing!!!!!

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the rules and I found this: https://www.n1casino.gr/bonus-terms-and-conditions

Cashback is a bonus unless otherwise specified. Any rules that apply to bonuses in general apply to cashback bonuses as well. The maximum bet in games based on Random Number Generator (slots, table games, etc.) while wagering is 5 EUR. The maximum bet in live games while wagering is 5 EUR. The max. bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas

Dear marilena23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.