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All39,019Opened935Unresolved5,053Resolved12,305Rejected20,726
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Our verdict No reaction policy

Magic Win Casino - Player's withdrawal has been delayed for two months.

Unresolved Submitted: 23 Nov 2024
Black points: 380
Disputed amount: £2,000
Safety Index:Very low
Our verdict Other

MyStake Casino - Player claims casino failed to protect vulnerable person.

Closed Submitted: 23 Nov 2024
Disputed amount: £7,287
Safety Index:Very high
Our verdict Unreasonable excuse

Lunarwin Casino - Player’s withdrawal is delayed due to account issues.

Unresolved Submitted: 23 Nov 2024
Black points: 50,001
Disputed amount: $50,001
Safety Index:Very low
Our verdict Player stopped responding

Genie Riches Casino - Player’s account has been closed after winning.

Closed Submitted: 23 Nov 2024
Disputed amount: £1,100
Safety Index:Above average
Our verdict Other

MyStake Casino - Player is dissatisfied with the responsible gaming policies of the casino.

Closed Submitted: 23 Nov 2024
Disputed amount: £35,540
Safety Index:Very high
Our verdict Player stopped responding

Welle Casino - Player's deposit has been delayed.

Closed Submitted: 23 Nov 2024
Disputed amount: €100
Safety Index:High
Our verdict Player stopped responding

NovaJackpot Casino - Player’s withdrawal is delayed due to conflicting information.

Closed Submitted: 23 Nov 2024
Disputed amount: €55,600
Safety Index:High
Our verdict Unjustified complaint

MoonWin Casino - Player's self-exclusion request is delayed.

Closed Submitted: 23 Nov 2024
Disputed amount: A$20,000
Safety Index:Very low
Our verdict Other

Celsius Casino - Player’s account remains open despite closure request.

Closed Submitted: 23 Nov 2024
Disputed amount: 2,000 CHF
Safety Index:Very low
Our verdict Player stopped responding

ExciteWin Casino - Player’s withdrawal is delayed.

Closed Submitted: 23 Nov 2024
Disputed amount: $489
Safety Index:Very high
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