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All43,169Opened856Unresolved5,771Resolved13,716Rejected22,826
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Our verdict Unjustified complaint

Winorama Casino - Player’s complaining about false email information.

Closed Submitted: 27 Mar 2020
Disputed amount: €1,000
Safety Index 3.1 Very low
Our verdict Case closed

Joka Room Casino - Player’s account appears to be blocked.

Resolved Submitted: 27 Mar 2020
Disputed amount: €12
Safety Index 2.3 Very low
Our verdict Player stopped responding

HITLOTO Casino - Player’s struggling to receive his winnings.

Closed Submitted: 27 Mar 2020
Disputed amount: 3,000 ₴
Safety Index 0.5 Very low
Our verdict Player stopped responding

Joka Room Casino - Player’s account has been blocked.

Closed Submitted: 26 Mar 2020
Disputed amount: A$140,000
Safety Index 2.3 Very low
Our verdict No reaction policy

Stay Lucky Casino - Player has requested self-exclusion four months ago, but it wasn’t accepted.

Unresolved Submitted: 26 Mar 2020
Black points: 15
Disputed amount: £30
Safety Index 2.0 Very low
Our verdict Case closed

Jambo Casino - Player’s struggling to withdraw her winnings.

Resolved Submitted: 26 Mar 2020
Disputed amount: €288
Safety Index 7.8 Above average
Our verdict Player stopped responding

Slot Wolf Casino - Player’s experiencing difficulties to log into her account.

Closed Submitted: 26 Mar 2020
Disputed amount: €500
Safety Index 7.8 Above average
Our verdict Player stopped responding

EUWIN Casino - Player wishes to have the chat unblocked.

Closed Submitted: 26 Mar 2020
Disputed amount: €1
Safety Index 2.5 Very low
Our verdict Case closed

Winorama Casino - Player’s inquiring about withdrawal process.

Resolved Submitted: 26 Mar 2020
Disputed amount: €800
Safety Index 3.1 Very low
Our verdict Player stopped responding

Winorama Casino - Player’s inquiring about withdrawal process.

Closed Submitted: 26 Mar 2020
Disputed amount: €420
Safety Index 3.1 Very low
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