Slot Wolf Casino - Player’s experiencing difficulties to log into her account.

Und zwar gestern habe ich 500 € eingezahlt so das Geld ist nicht auf mein Spiel Konto gekommen und ich kann mich nicht einloggen ständig ist Passwort falsch ist jetzt das zurück machen neuen Passwort hab schon bestimmt zehn mal neu gemacht kann mich trotzdem nicht einladen

Dear Neslihan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your account being blocked. Could you please provide me with more information and details regarding this matter? Does the casino still communicate with you, but you can’t log into your account anymore? Did you receive any explanation from the casino, and could you forward it to me please (my email address is petronela.k@casino.guru)? Do you see any message when you try to access your account? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Neslihan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.