The player from Finland found his casino account disabled without explanation after he had successfully used a deposit bonus and requested a withdrawal of 800 euros. He sought assistance in retrieving his pending withdrawal and clarified that his account had been verified in February 2025. The issue was resolved when the player successfully received his pending withdrawal after some communication regarding document verification. The complaint was marked as resolved in the system, and the player was thanked for his cooperation.
SlotLords Casino - Player’s account has been closed.
Resolved
Our verdict
Case closed
Amount: €800
SlotLords Casino
Safety Index:HighCase summary
Discussion
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8 months ago
Hello,
I played last time in this casino 4.4.2025 and used deposit bonus and all was just fine. I played and wagered bonus and made withdraw 800 euro. But today i tried to login to my casino account but it says that my account is disabled and no reason given??? Can you help me to get my pending 800 euro withdraw request. And my account is verified already february 2025.
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8 months ago
Dear peltsi41,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please specify the bonus?
Has the casino provided any reason for the disabled account?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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8 months ago
Hello,
I have managed to do one withdraw 2/2025 and now i used their once in a month deposit bonus. Chat person told me that they are investigated some bonus abuse issue, but really dont nothing more. Suddenly they start today required from me selfie with my passport and i have sent that document to them, thus it seem to be very hard cause the wont accept my selfie pictures, there is always some problem??
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8 months ago
Dear peltsi41,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
