HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,671Opened910Unresolved5,696Resolved13,503Rejected22,562
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Brango Casino - Player’s winnings have been confiscated.

Resolved Submitted: 09 Jul 2025
Disputed amount: C$50
Safety Index 8.2 High
Our verdict Unjustified complaint

Win Maker Casino - Player’s account has been closed.

Closed Submitted: 09 Jul 2025
Disputed amount: €362
Safety Index 8.3 High
Our verdict Case closed

Gransino Casino - Player's withdrawal is delayed.

Resolved Submitted: 09 Jul 2025
Disputed amount: €500
Safety Index 3.8 Low
Our verdict Other

Spirit Casino - Player's account has been closed after withdrawal request.

Closed Submitted: 09 Jul 2025
Disputed amount: €180
Safety Index 8.4 High
Our verdict Insufficient evidence from casino

EGB Casino - Player's withdrawal is cancelled and funds remain blocked.

Unresolved Submitted: 09 Jul 2025
Black points: 465
Disputed amount: $465
Safety Index 3.5 Low
Our verdict No reaction policy

Bets Bunny Casino - Player requests refund after account closure was ignored.

Unresolved Submitted: 09 Jul 2025
Black points: 96
Disputed amount: €300
Safety Index 1.9 Very low
Our verdict Case closed

Klikki Casino - Player's account has been closed without reason.

Resolved Submitted: 09 Jul 2025
Disputed amount: €3,000
Safety Index 2.7 Very low
Our verdict Case closed

Snatch Casino - Player's withdrawal is delayed and canceled.

Resolved Submitted: 09 Jul 2025
Disputed amount: C$1,000
Safety Index 9.8 Very high
Our verdict Partially resolved

RoboCat Casino - Player's withdrawals are blocked.

Resolved Submitted: 09 Jul 2025
Black points: 785
Disputed amount: C$22,000
Safety Index 6.5 Above average
Our verdict Player stopped responding

Neon54 Casino - Player believes that their withdrawal has been delayed.

Closed Submitted: 09 Jul 2025
Disputed amount: 325,000 Kč
Safety Index 9.0 Very high
Show more complaints (+10)
Showing 14,071 - 14,080 of 42,671 complaints
1...1,407 1,408 1,409...4,268
Go to pageof 4,268 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.