Klikki Casino - Player's account has been closed without reason.

I made a withdrawal request to Klikkikasino.com on 7.6.2025 but I still haven't received my money. The identification went through quickly and that's ok. I've been in contact with them by email many times every week but I always get explanations. All my conversations are visible and a screenshot of the account balance. They also closed my account for a reason they didn't even tell me, can you imagine?! Can you help?

I put slottimonsteri casino here because they have same owner as klikkikasino.com Simba n.v

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please let me know if you have already contacted the casino directly to ask why your account was closed?

Have you received any email notification or explanation from the casino regarding the closure?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi.

I have not made any withdrawals from that casino.

I didn't have a bonus.

of course I asked about closing my account but I didn't get an answer to that either.

Latest response. Im waiting over 5weeks my 3000,00€ withdrawal?!

Dear player, are you still unable to access your casino account?

When you try to log in, do you see any specific notification or message from the casino explaining the situation?

Have you received any email explaining why your account was closed?

Could you please let me know if you have received any email or notification from the casino indicating that the status of your withdrawal has changed (e.g. approved, rejected, or processed)?

Lastly, could you please clarify what types of games you were playing before your account was closed?

I can't log in to the casino and I don't see any message or notification.

I haven't received a reason for the closure from them either.

I played casino games and live casino games.

Jane (Klikkikasino)

20. heinäk. 2025 klo 11.08 UTC+3

Hello,

"Greetings from Klikkikasino! 

Please note that we have not received an update or a confirmation as of yet.

Apologies for the wait! Rest assured, we are doing everything possible to speed up the process for you and we will keep you updated. 

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Jane

Klikkikasino Support"

Over 6weeks im waiting my 3000,00€ withdrawal and thats answer. I dont get it. I want money what belongs me and quite big money for me. This cant be true. Please help me..

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Klikki Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Ok.

My biggest question is to klikkikasino where is my 3000,00€ withdrawal which i did 7/6/2025

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino Safety Index. I understand this isn't a satisfactory solution to your issue. However, the change in the Safety Index caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, The casino's license does not have any customer complaint services but you can still try to contact them via this e-mail: [email protected]. Please let me know if you need help with anything regarding the case or if casino will try to contact you ([email protected]). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team

We have reopened this complaint by the request from the player. We have received information that the player has got their funds, therefore, I am now closing his complaint as resolved.