HomeComplaintsComeOn! Casino - Player is experiencing difficulties withdrawing her winnings.

ComeOn! Casino - Player is experiencing difficulties withdrawing her winnings.

Amount: €30

ComeOn! Casino
Safety Index:Above average
Submitted: 09 Apr 2020 | Case closed : 24 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is struggling to withdraw winnings from No Deposit bonus. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago
Translation

Dear Sirs and Madames,

I won a free bet of 10 euros at Comeon Casino. There is no active binus in my account. No deposit was necessary for the free bet.

I have confirmed my identity, cell phone number and email. Now Comeon refuses to pay, on the grounds that I would not have implemented the Binus conditions. But I no longer have an active binus. Please contact Comeon Casino, which unfortunately sounds like fraud and misleading advertising to me.

Yours sincerely

Khaoula Ouertani

Automatic translation:
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4 years ago

Dear Khaoula,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation from the casino why your winnings have been cancelled? Have they explained which exact bonus term has been breached? How the bonus has been activated? Did you receive it from the support, or you activated it in your account? I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Khaoula,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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