ComeOn! Casino - Player hasn't received bonus.

On friday, 11th february, i got a deposit bonus on 100% within 5000NOK. After deposited, i didnt Get my bonus. I have now Been talked with the live support wich tells me to contact them on Mail.

At Mail Comeon do not respond. I was getting the information that today they will give me an answer, but they still not responding.

On Monday 14th, I accepted the bonus and took a deposit to it.

Dear Truls,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hello.

I have tried to communicate, but there is no respond from the relevant team. It was the relevant team who put the promotial offer in my account, but when i deposited, my bonus weren't given to me.

Were you supposed to receive that bonus from the casino directly, please?

I have a "supervisor" on the Loyality team wich is the guy who give me extra bonuses, etc.

He gave me this 100% deposit bonus, but didn't respond in a long time.

Twice earlier i had a deal to give me the bonus after i have deposited, wich have been this time to, but this time they reject to give me the bonus.

so its the loyality team who are going to give me the bonus.

Dear Truls,

Please understand that casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice. As long as you didn’t place any bets using your last active deposit, you should be entitled to a full refund. 

Please let me know how would you like to proceed.

Hello, and sorry for late respond. I have been talking a lot with a representative from ComeOn from askgamblers.

on this link you will get my history fullfilled.

https://www.askgamblers.com/casino-complaints/comeon-casino-bonus-from-deposit-bonus-not-given

Thank you, Truls, for your reply. I have read the entire thread. Could you please advise what happened to deposited funds after the bonus wasn't granted? Are they still untouched in your casino account or you played them?

Dear Truls,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.