The player from Germany deposited Ethereum on 29/05/24 but never received it. Over a month had passed, and customer service consistently replied that the matter was under investigation. We requested additional information from the player to proceed with the investigation but did not receive a response. Consequently, the complaint was rejected due to the player's lack of communication.
Coinslotty Casino - Player’s Ethereum deposit has been delayed.
Amount: €35
Coinslotty Casino
Safety Index:Above averageSafety Index
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7.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
On 05/29/24, I deposited Ethereum, but I never received it. Customer service keeps giving me the runaround, saying it's under investigation and that the casino will get back to me. It's now been over a month. I've contacted customer support 8 times already and I always get the same response—that support will get back to me. I don't think I'll ever see my deposit again. It's really sad.
Automatic translation:
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5 months ago
Dear Nora121,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
- Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
- Was it your first deposit in this casino?
- Could you please forward a full Transaction hash and the name of the Network?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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4 months ago
Dear Nora121,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
