Coins.Game Casino - Player's winnings were confiscated.

I am shocked by their decision last week to confiscate all my winnings. I had made 2 deposits (80 and 120 mbtc) back in November and December. First I started losing and then all was fine. But at the end of December I went on a winning run and at the end I had a balance of 468mbtc. Then I wanted to request a withdrawal on 27th December of a part of my balance (150mbtc) but it was rejected. I was asked to submit KYC and I did. Then it took them a rediculous 22 days and I constantly kept asking why it was taking so long. And then last week, on 18th January I was told I could only withdraw my original 200mbtc deposit and that my 268mbtc of winnings were confiscated.

I am someone who clearly checks the rules before I join a website and I am 100% sure I did nothing against the rules:

• I'm not from a forbidden country
• I do not use VPN
• I have not used any software
• I have not bet on any dodgy leagues
• I never took any deposit bonus
• I do not have multiple accounts

This is the text they wrote to me:

You can withdraw the amount of your deposit, after that your account will be blocked forever.

In accordance with the rules:

7.5. coins.game reserves the right to reject a withdrawal request in case of fraud, in which case the account will be suspended and the payment will not be processed.

9.2 Collusion and fraud

Coins.game has the right to disable users' accounts and confiscate their account balances (including deposits and winnings) if they are found to be receiving, attempting to gain an advantage in trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play. Coins.game provides thorough game verification, both manual and automated, and investigates all related user complaints. In addition, coins.game provides proactive and random verification of gameplay and accounts.

9.3 Fraudulent Activity

Once coins.game notices fraudulent, illegal, dishonest or improper activity (including the use of a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website, we have the right to block a user's Account with forfeiture of all Account balances without prior notice. In such cases, coins.game reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity legally entitled to such information, and/or to take legal action against such user.

I have little hope to get my funds back, this complaint is mostly to warn others. What a terrible disgusting scam website!

Dear GekkeBelg,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Coins.Game Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly confirm if you passed the full KYC verification?

Could you please advise what types of games you played? Did you make bets on sports, Plinko, and Keno only?

Please forward any relevant communication between you and the casino regarding your verification, investigation of the account and the subsequent closure to veronika.l@casino.guru.

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika, let me answer your questions punctually:

• They only asked for my driving license to be uploaded and I did that. They never asked for further verification but I did offer it at some point and then they said that only driving license was enough.
• For 99% I played sports, keno and plinko. The other 1% was on some mines and crash but this is almost nothing.
• I have forwarded all communication I had with my VIP manager on Telegram to your mentioned emailaddress.

Hope this case can come to a good end.

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting. Cases where the player's winnings are confiscated due to collusion or fraud are 99% related to sports betting. Due to this reason, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika