Coins.game banned my account when I tried to withdraw my winnings. I was locked out of my account and got a message via livechat :
''Your account is permanently banned in accordance with the rules:
7.5. coins.game reserves the right to reject a withdrawal request in case of fraud, in which case the account will be suspended and the payment will not be processed.
9.2 Collusion and fraud
Coins.game has the right to disable users' accounts and confiscate their account balances (including deposits and winnings) if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play. Coins.game provides thorough game verification, both manual and automated, and investigates all related user complaints. In addition, coins.game provides proactive and random verification of gameplay and accounts.
9.3 Fraudulent activities
Once coins.game notices fraudulent, illegal, dishonest or improper activity (including using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website, we have the right to block a user's Account with forfeiture of all Account balances without prior notice. In such cases, coins.game reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity legally entitled to such information, and/or to take legal action against such user.''
I have never colluded with any other player, never used VPN, never played on behalf of a third party, etc. These are baseless accusations!
Coins.game banned my account when I tried to withdraw my winnings. I was locked out of my account and got a message via livechat :
''Your account is permanently banned in accordance with the rules:
7.5. coins.game reserves the right to reject a withdrawal request in case of fraud, in which case the account will be suspended and the payment will not be processed.
9.2 Collusion and fraud
Coins.game has the right to disable users' accounts and confiscate their account balances (including deposits and winnings) if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play. Coins.game provides thorough game verification, both manual and automated, and investigates all related user complaints. In addition, coins.game provides proactive and random verification of gameplay and accounts.
9.3 Fraudulent activities
Once coins.game notices fraudulent, illegal, dishonest or improper activity (including using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website, we have the right to block a user's Account with forfeiture of all Account balances without prior notice. In such cases, coins.game reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity legally entitled to such information, and/or to take legal action against such user.''
I have never colluded with any other player, never used VPN, never played on behalf of a third party, etc. These are baseless accusations!