The player from Hungary had faced an issue with depositing money into the casino. Despite having provided evidence of his payment, the funds had not been credited to his account. We had attempted to resolve the issue by asking for clarifying details and extending the complaint's timer by 7 days. However, due to the player's lack of response to our inquiries, we were unable to investigate further. As a result, the complaint had been rejected.
Coinplay Casino - Player's deposit was not credited.
Amount: Ξ1
Coinplay Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
I paid to the casino site. The payment has not been credited. I proved that I sent it to them, but they still don't credit it. They act like jerks.
Public
Public
6 months ago
Dear albertadrian920524,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if it was your first deposit in this casino?
- Could you please confirm that you used the correct address to send the deposit?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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