The player from Ukraine won money but after contacting support for withdrawal instructions, their account got blocked two days later without the funds being withdrawn.
Coinplay Casino - Player’s account has been closed.
Amount: 25,000 ₴
Coinplay Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 38m 9s
Case summary
2 hours ago
Public
Public
8 hours ago
Translation
I won some money and contacted support about how to withdraw it. They responded, and I followed the instructions, but the funds were not withdrawn. I waited for two days, and then my account was blocked. Is this how they deceive people into depositing money?
Automatic translation:
Public
Public
5 hours ago
Hello Alona95,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coinplay Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about - did they explain the reason for blocking your account?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
