The player from Germany reports that the casino allowed them to play despite their self-exclusion requests due to gambling addiction, violating responsible gambling policies. Additionally, they were able to register with minimal personal information, raising concerns about misleading practices.
CoinKings Casino - Player's account allows gambling despite self-exclusion.
Amount: €7,000
CoinKings Casino
Safety Index:HighSafety Index
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8.5
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Case opened
Current status
Waiting for Casino Guru to reply
6d 13h 23m 56s
Case summary
10 hours ago
Public
Public
16 hours ago
Translation
This casino allowed me to play even though the operating company behind it knows that I am a gambling addict and have requested self-exclusion on various sites of this provider because of my gambling addiction. Additionally, the casino's own website mentions responsible gambling and advises setting limits. However, this casino does not offer any limits. These are misleading pieces of information. Furthermore, I was able to register using only my email address without entering my personal data. There was already a similar complaint on your site, and I hope you can help me in my case as well.
Automatic translation:
Public
Public
12 hours ago
Dear Grillz520,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with CoinKings Casino.
Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from CoinKings Casino directly?
Looking forward to hearing from you.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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