CoinGames Casino - Withdrawal of player's winnings has been delayed.

I attempted to cashout 200 dollars and there is now way to withdrawl money on the site... I have contacted support numerous times with no response. I am starting to think the site is just a scam. Please help me get my money from these fraudsters.

Thanks

Dear Mogolor,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's not just that. When you go to the withdrawl menu option nothing even comes up. I think the site may just be a scam. I have been contacting customer support for the last 2 days with no response. There is also no KYC process to even complete. Please help me casino guru!

Thank you for your reply, Mogolor. Do I understand correctly that you don't see any withdrawal methods in your account? Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

There is no withdrawal option available. I have been contacting the casino for the last 3 days with zero response. I think the casino is a scam... at least you can help stop others from being ripped off like I was. I am resigned to the fact I most likely will never see my money now

If they were a legit casino I think they would have customer support. Three days have gone by with no response... must be a fraudulent site

This is what happens when you click withdrawl Ethereum and that's it there is no options at all...

It has been days now and still no response from customer service... this casino is obviously a scam. The longer your wait to post about it the more people will get ripped off like I did...

Thank you very much Mogolor for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mogolor,

 

I have reviewed your case and will contact the casino to see if I can help.

 

We would like to invite CoinGames Casino to join the conversation and participate in the resolution of this complaint.

 

Dear CoinGames Casino,

 

Can you please provide further information about the withdrawal process and payment methods that are available?

 

Kind regards,

Adam

Dear Mogolor,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Mogolor,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in ratings caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could have been of more help.

Best regards

Adam

This complaint has been reopened at the request of the casino.

Dear Mogolor,

The casino has since contacted me and stated that you were unable to make a withdrawal due to outstanding wagering requirements. Could you please confirm if this is correct and provide an update on the situation?

Kind regards,

Adam

It had nothing to do with a wager requirement... the casino ignored me for 2 weeks!

Hello Mogolor,

Thank you for your response.

Can you please clarify the situation? Have you since been able to make a withdrawal or is this still not possible?

Kind regards,

Adam

Dear Mogolor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Mogolor,

As we have had no further response from you this complaint will now be rejected as previously mentioned.

It can be reopened at any time.

Kind regards,

Adam