CoinBets777 Casino - Player from the United States is experiencing difficulties with withdrawing his winnings.

SCAMSINO.. flat out . I won over $1000 there earlier today and when I try to cash out it pops up an error message and will not allow me to make the request . I have followed all rules and won fair and square and made sure I followed everything to a T I finished my playthru everything and when I messaged they stated they were having "technical issues" that was at 530 am it's now around 9 pm still won't work and now they have stopped replying to my emails and chats and I know they see them because I signed out and contacted chat as a first and got an instant response and then when I called them out on it they left the chat and won't respond .. total criminally ran fly by night scam site stay far away you've been warned 

Dear aincle4fun,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please confirm whether you have passed the KYC verification?

Has the customer support informed you if the technical error occurred only on your account, or if it is affecting other customers who have chosen the same payment method? Have they provided you with any potential date for when the technical problem might be fixed? Were you advised to try using a different withdrawal method instead?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I’ve never cashed out there before . They’re a new casino only been in business a month. I submitted all the kyc documents and confirmed they were received. Initially I was trying to cash out just 50 which I was able to request with no issues what so ever just a few hrs earlier before I incurred this problem and their support messaged me informing me about a promotion of 200%bonus if I did a reverse on the withdrawal and it had no max cash out .. I agreed to let them do that and it gave me $150 with a $6000 playthru. I completed the playthru and made sure I read all the terms and conditions and even screen shot them so I’d have proof in the event something shady took place. Anyways I finished the playthru and then tried cashing out for hours and kept getting the error that I posted in the pictures I attached . When I contacted support I explained the situation and was told it was being handed over to the technical team and was asked to screen shot the error message which I did . After a few hrs I contacted them again to see the status and was told to hold on because they were experiencing some sort of technical issues and that was the last reply I got ..other than they would email me when I was able to make my withdrawal request .. no other details provided. So I waited hours and hours and kept periodically trying to withdrawal same outcome .. I emailed a bunch of times and sent mass chats and no response still now … I then logged out of my account and messaged support as a guest and got an instant reply and when I called them out for not responding he claimed he didn’t know what I was talking about and told me to log back in and message again so I did and still no response so I again logged out and messaged and they instantly left the chat never to return and still never to reply to me in any fashion . I followed all the rules played the games permitted bet under the max played totally fair and legally and completed the playthru as I was supposed to . I mean truthfully it’s their own fault I even had as much winning as I did because I was content just cashing out the 50 and it was them who contacted me and suggested I reverse it and offered me the no max cash out stipulation I also snap shot that conversation of them stating exactly that as well . They are totally in the wrong and totally a scam and flat out just broke bums who don’t wanna pay their dues period

Thank you very much, aincle4fun, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you aincle4fun for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask CoinBets777 Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

I would like to update that the casino continues to regularly send me promotional emails daily and upon returning to their website my entire balance has now vanished and currently states 0.00 and obviously I still never received any of my winnings and they still refuse to respond to any attempts to chat or via email . It’s quite evident they have no intention on joining this discussion or explaining themselves or their actions. They need to be blacklisted .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You’re wasting your time they have no interest in resolving this obviously cuz they’re scum just like I stated from the beginning

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter