The player's withdrawal has been delayed for over 2 months without any explanation.
Codere Casino - Player's withdrawal has been delayed.
Amount: Mex$20,916.61
Codere Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Codere Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
July 10: Make the UBYQ4QL collection request for $ 20,916.61
July 13: I received confirmation of receipt of transfer from my bank (attached screenshot of the email issued by Banregio which has a tracking code)
July 13: The transfer is returned by Banregio, since the amount exceeded the monthly amount allowed in my account (this information was requested by the institution via telephone. Attached status report of the payment issued by BANXICO)
July 14: Account 7518 is verified to receive the amount without complications (account information attached).
July 16: The request is being processed. Likewise, the person comments through the chat that in a period of no more than 72 business hours the amount will be reflected in account 7518
July 20: through the chat they tell me to wait until the end of the day to receive the amount.
July 21: With an arrogant and somewhat rude attitude, the agent through the chat comments that it was already reported that he is still in management that in the coming weeks I will be able to have the charge. You will be notified by e-mail.
THEY WILL INFORM YOU BY EMAIL (in this way the messages were sent by Sergio and the second message was capitalized)
As of today, September 28, 77 days have gone unanswered.
Automatic translation:
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4 years ago
Dear Breeman,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would try to contact the casino. Was this your first withdrawal request in the casino? Have you verified your account successfully? When was the last time you received any news from the casino. Also please if you have any proof or conversation with the casino which could support your case send it to nikolas.b@casino.guru. Looking forward to your answer.
Best regards,
Nick
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4 years ago
Dear Breeman,
Thank you for providing all the necessary. I'll now forward this case to my colleague Jozef, who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Best regards,
Nick
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4 years ago
Hello Breeman.
We are sorry to hear about your negative experience the Codere Casino. We will do our best to resolve your case as soon as possible.
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4 years ago
We would like to ask the Codere Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
Dear Breeman.
I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website.
Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, let me know if you have any questions or require further assistance.
Best regards, Jozef
Casino.Guru
