HomeComplaintsCodere Casino MX - Player’s criticizing false advertisement of bonus.

Codere Casino MX - Player’s criticizing false advertisement of bonus.

Amount: Mex$1,000

Codere Casino MX
Safety Index:High
Submitted: 24 Dec 2022 | Case closed : 09 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Mexico has tried to redeem a bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

On Saturday while I was playing roulette, a message appeared to me that I was already participating for the promotion that if I played the amount of $500 they would give me prizes! When I spent the $500, I contacted an advisor and he told me that during the day, and I didn't get anything, I contacted him again the same day, Saturday, and it turns out not always, that I don't meet the requirements for the offer!


what are they playing, my complaint is because they tell you that you are participating for something and in the end it turns out to be a lie

Automatic translation:
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1 year ago

Dear erducer12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offers in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account? Do I understand correctly that the bonus couldn't be used on your preferred game?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically and not all bonuses are available for all the casino games.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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1 year ago

Dear erducer12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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