ClubWorld Casinos - Player's self-exclusion request denied by casino.

I specifically reached out to this Casino weeks ago. I specifically told them I have a gambling problem. Please terminate my account. They continue to not do it. They tell me they will get back to me in 48 hours. I think this is criminal. I have a serious gambling problem and I wanted to self exclude and they are not letting me.

Hello emilyphillips1977,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ClubWorld Casinos. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you contact them by live support or e-mail support? Would it be possible to forward the exact same request to nikolas.b@casino.guru? Did you deposit any money into the casino since your self-exclusion request?

Looking forward to your answer.

Regards,

Nick

Dear emilyphillips1977,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.