The player complained that after he had started to win, the casino closed his account. The account was later reopened as per a mistake. Player then continued to play and earned some comp points that were confiscated too. No reaction from the casino, no more update from the player.

Player said that usually he had had never this kind of issues with other casinos. Casino replied the funds had been transferred and should be about to be credited. No more update since, the player has probably been paid.

The player wanted to withdraw their money but the payment provider they chose wouldn't work and this happened all over again a few more times with different providers. The casino asked the player to be more patient and we do believe that in the player was likely paid. No further information available ever since.

Example of the issues: Uncertain case, funds from player's bank account were removed (60k USD), the player asked for a refund, casino refunded only half of it and said the case was closed. Issue was passed over to lawyers, no more update; player complained about long withdrawal processing, casino replied it had been paid and the delay was caused by the payment processor, no confirmation, no more update;

The player requested a withdrawal of their winnings but it was delayed for multiple senseless reasons. Later on, the casino claimed that the payment was sent out to the player but they never confirmed it. There is no further information to this complaint but we believe it was likely paid.

SPARKYUNDERTONE2244 made a deposit, played and requested a withdrawal. He complained to the casino that the banking processor what casino had charged him with fees. The processor charged him $54 on his winning of $1,076 and $44 on the $176. He claimed that the casino did not give the information that the banking processor could charge 5-22% of their withdrawal. The casino responded and said that the complaint had been handled by their cashier team but they never provided an update on the complaint. There is no further information available.

The player, Tompa, requested a withdrawal and sent all the documents needed for verification. The documents were approved but a few days later, the withdrawal was denied and he was banned from all the casinos within Club World Group due to a fraud, bonus abuse and duplicate account holdings. Tompa claimed he never had more than one account except for the Lucky Red and asked the casino to provide an evidence, but they never did so. There is no further information available and the casino stopped communicating with the player.

The player, Ngarcia332, requested a withdrawal and waited for it to be processed. But instead, he found out that his account was blocked. As a reason, the casino said that he was permitted to have only one pending game at a time and they claimed he had multiple pending games and that was why any balance in that account could be forfeited, and that was what they did. The casino offered him to get his deposit back and also to provide proofs, but they never did so. The case is still unresolved.

Bazboy, the player, had his account blocked and his deposit returned to him right after the document verification. The casino said he broke two rules, one was that he provided them with a wrong phone number and the other one was that someone else had played from the IP address. The player said he gave a wrong phone number just to avoid receiving bonus offers and that the casino knew about him and his brother playing under the same IP address. The casino provided proofs of their accusations, but the player was advised by the AskGamblers to contact the gambling commission of Curacao for help. There is no further information provided.

Player, not living in his home country, provided his international cell phone number upon registration. After he acquired some winnings and asked for a withdrawal, his international phone number was not accepted. He wanted to have it changed and sent to the casino several documents for verification but the casino never accepted them. No more update since, the player was advised to turn to the licensing authority for further assistance.