The player from Mexico has made a mistake in address while registering an account. Unfortunately, the withdrawal is now pending due to incomplete verification. We believe that Casino should let the player correct the address and pass the verification.

The player from Austria had his winnings confiscated. The casino claims that he wasn’t supposed to claim the bonus, but it was credited automatically. We rejected the complaint because the player didn't respond to our messages and questions.

The player requested a withdrawal of their winnings but it was delayed for multiple senseless reasons. Later on, the casino claimed that the payment was sent out to the player but they never confirmed it. There is no further information to this complaint but we believe it was likely paid.

The player wanted to withdraw their money but the payment provider they chose wouldn't work and this happened all over again a few more times with different providers. The casino asked the player to be more patient and we do believe that in the player was likely paid. No further information available ever since.

The player complained that after he had started to win, the casino closed his account. The account was later reopened as per a mistake. Player then continued to play and earned some comp points that were confiscated too. No reaction from the casino, no more update from the player.

Player said that usually he had had never this kind of issues with other casinos. Casino replied the funds had been transferred and should be about to be credited. No more update since, the player has probably been paid.

Example of the issues: Uncertain case, funds from player's bank account were removed (60k USD), the player asked for a refund, casino refunded only half of it and said the case was closed. Issue was passed over to lawyers, no more update; player complained about long withdrawal processing, casino replied it had been paid and the delay was caused by the payment processor, no confirmation, no more update;

The player's withdrawal was delayed for unknown reason. Our first attempts to contact the casino weren't successfull but later the casino representative got in touch with us and started to investigate the case. After a month the issue was finally solved and the player received their winnings. The complaint is closed as resolved.

The player from US is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that they received a check, therefore we marked this complaint as resolved.