The player from Argentina is experiencing difficulties withdrawing his winnings due to incomplete account verification. We closed the complaint because the player didn't reply to our messages and questions.
They ask me for documentation of residence and personal identification that is "notarized", they never asked me for something like that in a casino,
Well question that I send them a bank statement, notarized by the bank, so they can see the residence, and the personal identification send photos of the document from the back and front, they rejected them and I sent a screenshot of the AFIP page, WHERE MY SIGNATURE APPEARS AND MY BIOMETRIC DATA TOGETHER WITH MY CUL, there is no better documentation than that and it's been two weeks since they have my money locked up, and they don't verify my account!
Dear ezequielrojo1905,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas