The player from Argentina reports that his deposits at the casino are being blocked due to claims of altered documentation. He asserts that his documentation is authentic, including income certification, registration with AFIP, and a sworn statement of income. The complaint was closed as the player stopped responding.
ClubRiches Casino - Player's deposits blocked due to document dispute.
Amount: ??
ClubRiches Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
Translation
My deposits are being blocked because they claim my documentation has been altered. My documents are authentic, and if you check the database of my country, you will see that it's true!
In the documents, you will find income certification signed by the university of economic sciences, proof of registration with AFIP (Federal Administration of Public Revenues), and a sworn statement of income. I am available to Casino Guru to discuss this with Club Riches in order to continue using the casino. Thank you in advance and I look forward to your resolution of the case.
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9 months ago
Hello ezequielrojo1905,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ClubRiches Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you deposit anything to the casino since you registered? Do you have any remaining balance on your casino account?
Looking forward to your answer.
Regards,
Nick
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9 months ago
Translation
They had already verified my account! And I was using it with no problems, and out of nowhere they wouldn't let me use it anymore
The approved documents were: identity document
proof of residence
proof of income
That is why I request a review of the case and that club riches, understand that the documents are true
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9 months ago
Hello ezequielrojo1905,
Could you please forward the communication between you and the casino to nikolas.b@casino.guru?
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9 months ago
Translation
there send documentation to nikolas.b@casino.guru
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8 months ago
Hello ezequielrojo1905,
Did the casino specify which exact document did not pass the verification? If they did, could you please forward the document to my e-mail address as well?
Can you also clarify how much is your current real money balance on your casino account?
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8 months ago
Translation
Currently I had about 300 Argentine pesos left, but anyway, even though I had not had any money in the casino! They did not give me a specific explanation of why they closed my account!
Here I attach the documents that I sent you, they are from the origin of the funds!
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8 months ago
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The document has already been sent to your email! thanks I stay tuned
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8 months ago
Hello ezequielrojo1905,
In case you had no money left on your account, the casino is not obligate to give you any reason of account blockage. Only in cases where the player has remaining balance should they explain it, otherwise, they are free to close your account anytime. As per this rule, we will be forced to close the complaint as the casino acted according to their terms and condition.
Is there anything else we could assist you with?
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