The player from Germany experienced delays with his second deposit, which took a weekend to process and received a substitute bonus instead of the expected bonus. Frustrated with the lack of compensation and the unsatisfactory game experience, the player feels scammed and demands a fair resolution.
Club Vulkan Casino - Player is facing bonus issues and a delayed deposit.
Amount: €10
Club Vulkan Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
3d 6h 26m 0s
Case summary
4 days ago
Public
Public
4 days ago
Translation
Hello dear team, this casino is really unbelievable. First, I had to sit and wait all weekend for my second deposit, which did arrive, to be processed. I was waiting for my bonus at the casino. Instead of the usual bonus I was supposed to receive, I got a substitute bonus, and believe it or not, it was completely useless. I spent the entire weekend when I could have been making money. They didn’t offer me any compensation for sitting and waiting all weekend, and then I got a game I didn’t want at all, which didn’t bring me anything. I call this a huge scam, and I’ve had enough. I will report you all on Google, file complaints one after another; I don’t care, or I'll blow everything up, I swear. I demand nothing more than a fair game with my free spins or my ten euros back. Thank you for listening and for your understanding.
Automatic translation:
Public
Public
4 days ago
Dear Marcy.1,
Thank you very much for submitting this complaint. I'm truly sorry to hear about your frustrating experience. I understand how disappointing it must have been to wait so long for your deposit to be credited, especially when you were looking forward to enjoying your weekend.
There are a few reasons why delays in crediting deposits can occur, and these factors are often beyond the casino's control. For example:
- Payment processing times: Depending on the payment method you used, banks or third-party providers may take longer to process the transaction.
- Verification requirements: Sometimes, deposits are delayed if additional verification is needed to ensure the safety and security of your account.
- Technical issues: In rare cases, technical problems between the casino and payment provider can cause delays in reflecting deposits in a player's account.
While I understand how frustrating these delays can be, they are typically resolved as soon as possible, as happened in your case.
Regarding the bonus, it’s important to note that each casino has its own unique bonus policies. A bonus is essentially a gift, and the casino determines the type of bonus you qualify for, along with the applicable rules. If you are unhappy with the bonus offered, I recommend contacting the casino's support team before you start playing to request the bonus be canceled. However, if you play with the bonus and lose your entire balance during gameplay, there is nothing more we can do, as the casino will not refund the money once it has been used.
Could you please specify what the current balance in your casino account is?
Thank you in advance for your reply and understanding. I'm looking forward to hearing from you soon.
Best regards
Veronika
Casino Guru
Public
Public
4 days ago
Translation
Okay, thank you very much for your help. I will not visit this casino again. For me it is knowingly fraud but good
Thank you for your efforts in this case and have a nice day
Automatic translation:
Casino Guru is examining the case
