Club Player Casino - Players withdrawal disappeared.

Have been waiting over a month for payment. I was able to live chat with customer service until all of a sudden they made it where u can only live chat if u have made a deposit. Then when I went to check on my withdraw I was no longer able to access that information it was gone off my account

Hello Nicky.

Thank you very much for submitting a complaint through our website. We are very sorry that you have a troubles with casino live chat. Did you try to send an email to them? Could you please give us more information? Which bonus did you take?

The casino has a rule about maximum withdrawal from the free bonus:

Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

Are you sure that the casino didn’t mention this rule?

Regards, Matej

I played through the required steps for the bonus. The first amount was for $387. That was when I put in my first request for withdraw. Asking for $300. I then turned around and took the $87 and won an additional $200.  I was told there was no limit on cash out for the bonus I used. I contacted support and provided all necessary documents to the casino. I waited 10 days before contacting support because there terms say 7-10 days and I was told by support that they would expedite the process and to contact them back after two days. So I waited the two days and contacted support again only to be told that they were sorry for the delay that again they would expedite the process. Then after this conversation live support was no longer available and my withdraw process had disappeared from my account

We would like to ask the Club Player Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hey Nicky,

I took the liberty of having your requested withdrawal approved mere moments ago, I will do my best to see that the payment goes out on your behalf as soon as possible.

I also took the liberty of taking the time to review literally every interaction you've had with the casino in every department in every form. We take misinformation seriously and if you had been informed that a $100 max chip had no maximum cashout I was determined to get to the bottom of it and take the necessary action to assure the agent in question was fully informed of the rules regarding free chips within our casino system.

On deep review I couldn't seem to locate an instance where you were informed anything beyond the actual cashout value of the chip of 1x or $100, it was mentioned a number of times in your email interactions. Could you provide a screenshot perhaps of where the chip was listed as no max cashout? If it is being advertised as no maximum cashout we need to know about it so we can assure other players such as yourself aren't mislead in the future, if you could shed any light on it it would be much appreciated.

Every bonus we issue is worth very real cash if you meet the required terms and you have, without a doubt. The maximum possible amount available for cashout is indeed $100, while it's certainly not the $587 you were hoping for it's CASH, for FREE! There is always a bright side I believe and I hope you enjoy it.

Moving forward towards your payday, I will need to confirm a bit of information before a check can be issued. I will send you an email in a few moments with those confirmation details. Please get back to me as soon as possible with those details and we can move from there. Also, if you can get me a screenshot of those faulty bonus rules send them to me there as well, thanks so much.

Best wishes, I hope this finds you well, and congrats on the win!

Sincerely,

Nick and Club Player

Hello Nicky,

Did you receive the email from the casino? Did you reach a satisfactory solution?

Dear Nicky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.