Club Player Casino - Player’s account blocked after sizable win.

I hit for 9000 some dollars. I signed out so I didn't play it back when I went to sign back on I couldn't they blocked my account. Unfortunately I didn't get a screenshot and now I know better.

Hello love4bears1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No I didn't verify yet with them I was new and only been with them a few days and hit . I used one of their welcome offers. And it's been awhile that this situation happened. And then one day I got a card in the mail with my name and to come back and play and special offers so once again I tried to get in and wasn't successful so I emailed them maybe 2-3 weeks ago and they said they would assign me to help me out so I emailed them again because I haven't heard from anyone and it took awhile again and they emailed me again and said my account was closed.

Hello love4bears1,

Please forward your deposit, bonus and betting history to nikolas.b@casino.guru.

I don't have access to any of that and it's ok I had luck with other casinos

Hello love4bears1,

Do I understand it correctly that you no longer interested in resolving the matter?

Dear love4bears1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.