CitoBet Casino - Player's withdrawal is delayed for over a month.

Hello! I made a withdrawal on the morning of October 25th at 9 AM. I withdrew €20 on my tablet and didn't use any bonuses. I have taken screenshots of the winnings, the withdrawal, and all communications with the casino. I can log into my account normally, but at the moment, I don't dare to make any deposits until I receive my winnings.

There were no issues when making the withdrawal request. I then asked in live chat how long it would take, and they replied that for the first withdrawal it usually takes a few days. A week went by, and it still hadn't been processed. Now, it's been a month, and they respond to my emails once a week saying they are waiting for some update. I'm frustrated since it's already been a month and I still haven't received my money.

Hello Annaelina,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CitoBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick