The player from the Netherlands had initially transferred a modest amount to the casino and encountered trouble retrieving his winnings. After losing over 1,000 euros, he had won 300 euros but faced an error when he attempted to withdraw it. The casino's customer service had been unresponsive to his issue. The player confirmed that the issue had been resolved. We then marked the complaint as 'resolved' in our system.
Cirusbet Casino - Player faces withdrawal errors.
Amount: €300
Cirusbet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
first time I Transefered 20 euro. oké then the 20 euro was not on my account I tried to chat, they could not help me! now the chat was gone ok I Made a call appointment! they called me back, told me its gonna take 1 week before you will get it back oké 1 week later it was in my bank. Now I lost more Than 1k!! The site was drama could not win today I Made my first 300 I Want to transfer it to my bank! Not possible error! Oké I chat again can not help me was first time je saw it 😂 and then suddenly the chat was gone you can only make a call me back appointment hahahahaha wat a scam there are so Many casino’s I want to give one Reason why to play circus casino I cant find one
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6 months ago
Dear Nash_cash,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
Im Pleased to say that the case is solved. I hope they will make it easier for players
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6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nash_cash, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
