Circus Casino BE - Player seeks recovery of lost funds.

Hello, my problem is that on August 17, I played at Circus Casino.be and lost 1250 euros in one evening. I found an article stating that casinos in Belgium can accept a weekly deposit of up to 500 euros. Is there any way to recover the remaining amount?

Dear marzenaschewe1961,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Circus Casino BE. I checked the website and found the responsible gambling options listed here: https://www.circus-casino.be/en/n/about-us/responsible-gaming-tools

Please allow me to ask you a few questions, so I can better understand the situation. 

• Which article are you referring to? Could you please share it here?
• Have you taken advantage of these tools to limit your spending in the casino? Which ones?
• Have you contacted casino support and requested assistance? With what result?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

The new deposit limit will come into effect on Thursday, October 20, 2022. The maximum deposit limit at online casinos in Belgium has been reduced to €200 per week. This was announced in July via a Royal Decree in the Belgian Official Gazette. Previously, players could still deposit €500 per week.19 Paź 2022

This means that the casino has to return 1050 euros to me because the royal decree was broken,

Thanks for the clarification.

Please article also specifies:

The new deposit limit will be lowered to €200 per week for every new and existing player as of October 20, 2022. If you as a player want a higher limit, you must request this yourself at the online casino.

Have you requested a higher limit from the casino?

I never asked for a higher limit

Hello, is there any new news about my slarga?

Thanks for your patience.

Please understand you should contact the casino first regarding the issue. Please ascertain what your deposit limit is set up to, or was set up to at the time and whether the casino acknowledges making a mistake in your situation. If you won't reach a satisfactory resolution to your issue please let us know.

I read in the regulations of circus casino, 200 euros per week is the default deposit and to receive it you have to send a request, please explain to me how it really works

Hello again, I contacted circus casino, why was the weekly deposit limit of 200 euros not respected, they replied that I had submitted a request to increase the limit to 2000 euros per day, I did not write any such request, this is a lie, yesterday I received an email that at my request my deposit limit was restored to 200 euros per week, but I did not submit any request for the second time, they know very well that this is a scam, I would not be surprised if more players were cheated in the same way, I have photos before and after my intervention in the casino, I would like to send them to guru but I can't, maybe there is another way to send them, maybe by email because there is a problem with sending them on this site

did not submit any request to disable the default limit, and what is funny about it, that the casino wrote me a daily limit of 2000 euros, while I do not earn that much per month, and secondly, the increase in the limit must be reported to the KSC, where everything is carefully checked, so please do not send me nonsense, the casino is unfair to the players, so please give me back all the overpaid deposits from this year 2024, I suppose that if I describe the casino in all social media, there will be more cheated players like me

Dnia 31 sierpnia 2024 11:08 Support - Circus.be <support@circus.be> napisał(a):

##- Please type your reply above this line -##to jest ostatni email ktory wyslalam do circus casyno i do tej pory jest bez odpowiedzi

Casino wrote back to me saying that he can't write anything more, if I'm thinking correctly then the person who wrote back to me can't write that I'm right or he would probably lose his job

Please send me the evidence you are referring to regarding the deposit limit being changed without your consent and any other relevant correspondence between you and the casino. My email is tomas@casino.guru

Thanks for your email.

I can see the casino sends you a confirmation regarding your personal limits once they are set.

According to the email you shared it seems your weekly limit has been adjusted as you informed me earlier.

The limit you adjusted on August 18th to 10€ per day worked for these deposit attempts:

Have you contacted the casino to adjust the deposit limit at or before the 6th of September to a higher amount?

Could you please describe in more detail how the new 100€ deposit was made possible from your point of view?

Hello, regarding September 6, I did not report anything about the deposit limit, the casino itself reduced the limit, it was all after I started writing to support, I myself reduced the deposit to 10 euros, it seemed to me that if I reduced the deposit to 10 euros I would not be able to pay more than 10 euros into this deposit, I have three euros in my casino account but it is not possible to play in the casino because there is information that I have exceeded this deposit, if it is true that I have a weekly limit that the casino added to me 2000 thousand euros, how could I exceed the limit, I am no longer interested in money, I am mainly interested in the truth, so that someone can prove that the casino is lying. Best regards

Thanks for your reply.

To summarize the case very briefly from our point of view:

Even if the weekly limit is mandatory, it can be changed according to the text of the directive. You wrote the casino informed you about the change in a notification. The change took place but you don't remember changing the amount to 2000€.

2 weeks ago you wrote in a post:

wczoraj otrzymala email ze na moja prosbe moj limit depozytu zostal przywrucony di 200 euro tygodniowo ale ja po raz drugi zadnej prosby nie skladalam

Can you please send me the email you received? My email is tomas@casino.guru

Thanks for your email.

Unfortunately, the circumstances don't compel us to contact the casino on your behalf regarding a refund. Please understand the casino sends you notifications about every change in the personal limits. If you wish to change them even if you can't necessarily identify when you asked for the change you are always informed about the resulting personal limits via notification.

In your initial post, you argued the limits need to be set to a certain amount, but that amount can be changed according to the same source. of your information.

Consequently, your complaint will be closed.  I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.