Christchurch Casino - Player claims that payment has been delayed.

Withdrawal on 21 March 2024 has not been paid. They say they have problems with their inpay system. Obvious dishonesty, it seems many others have encountered this with this Casino.

Chiristchurchcasino.com

Dear LauraAshley,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It is day 13 and they do not reply to emails, yet they say they are available 24/7.

Dear LauraAshley,

Have you received your withdrawal from the casino yet?

Nothing at all, they have not responded to my last couple of emails

I have contacted a NZ media source to see if they are willing to investigate and go public with what this business is up to. Perhaps the casino is about to fold, the public needs to know.

As at 7 April, still no payment and still waiting to hear if NZ media are going to

investigate and go public.

i have today messaged the CEO of the company that owns Christchurch casino.com

Thank you for your reply, LauraAshley. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

I have made a successful withdrawal before and no bonus involved.

I have also contacted the Chairman of the Board of Skyline Enterprise (company who owns the casino) and a journalist based in Malta who recently published an article about Christchurchcasino.com so they are aware of the funds being held from many clients

I read identical complaints on your site, however these are no longer visible.

Can you confirm the outcome of the many complaints against christchurchcasono.com.

Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method have you opted for? Was it the same one you used in the past?

What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I Think this process is taking too long and perhaps these questions should have been put to me weeks ago if you were legitimately investigating.

Media are now investigating

Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible.

If you wish to proceed with this complaint, please get back to my last message and provide all the required information, otherwise, I will be forced to close this complaint. Thank you for your patience and understanding.

I no longer wish to proceed as local media are now involved to expose them. Thank you

I understand. I will now close this complaint as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.