Chipz Casino - Player’s struggling to complete the account verification.

chipz casino does not accept posterestante address for account verification the answer is always posterestante does not work even though it is my official address the casino does allow depositing and playing with posterestante

Dear ilpo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your home address seems to be the only obstacle standing between you and your winnings?
• Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I submitted the other required documents and they have been accepted. Address verification is not possible because my official address is posterestante

Do you have any personal ID or utility bills under your name that would show your full address, please?

it's just like an electronic account statement it has the address posterestante but no social security number I have no other address than that posterestante it's my address that is also in the data of the evasion information system

I put in the address information of the registrar and answered the question why is there a posterestante withdrawal came to the account today, it's ok thanks

Thank you, ilpo, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

the problem was solved, I got my money, but the account is closed until I provide the correct address, not posterestante, that is. can close the case thanks.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ilpo, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru