The player from the UK had experienced difficulties with Chipstars casino. Even though the casino stated that his case was resolved and he would receive his deposits back, he had not received his money. The Casino claimed that the player hadn't adequately verified his identity and source of funds. The player expressed extreme distress and urgency in resolving the issue due to financial hardship. We marked the complaint as unresolved, waiting for the regulator's decision, and planned to reopen the complaint once the player provided an official statement from the regulator. Despite the player's claims of being ignored by Chipstars and experiencing financial hardship, the casino confirmed that the player was paid many months ago following the regulator's green light. The complaint was reopened at the casino's request, but the player did not respond to our messages and questions within the extended timeframe. As a result, we had no choice but to reject the complaint, though the player had the option to reopen it in the future.
Chipstars Casino - Player's withdrawn winnings are delayed.
Amount: $6,619
Chipstars Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Chipstars Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
