HomeComplaintsChipstars Casino - Player’s withdrawals are delayed and claims to be scammed.

Chipstars Casino - Player’s withdrawals are delayed and claims to be scammed.

Amount: 455,000 ₦

Chipstars Casino
Submitted: 16 Dec 2024 | Case closed : 18 Jan 2025
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Nigeria reported not receiving her winnings from the casino. He claimed that the casino promised to pay his deposit but had not received any payment or communication regarding the matter. Despite reaching out multiple times and providing evidence, the casino did not respond. Due to the lack of response from the player after multiple inquiries, the Complaints Team closed the complaint.

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I have been scammed by this casino! I made a withdrawal of 200$ and 46$ , it was pending for days and i was asked to verify !! I did the verification on the 6th of last month! Since then i didn't get any feedback from them! I have all evidence! I have reached out to them so many times they will tell me my details is stil under verification! So i waited! Worst is whenever i complain on ther telegram group they will ban me from the group!!

so recently today!! I texted them and the customer support said they wil not pay my winnings that they only paid my deposit! And that they already paid the deposit! I was surpise! I didn't receive any payment, so i asked the support to tell me when it was paid and how much was paid!! And he threatened to block me from live chat if i press it! I have all evidence he claimed i was paid on the 07/11! Whicg is false cause i did verification on the 06/11, mind u up till now I haven't gotten any feedback on my verification neither have i gotten my money!!

I complained using another telegram account they banned me from the chat and blocked me on live support so I couldn't reach them! This guys are ethical scammers avoid them, avoid them,

ther is nothing to show that they made the payment! Didn't ahow on my transaction history! Nothing, my old balance is still whats showing! I have dropped the proof

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Dear Godwin,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chipstars Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Is your account currently accessible to you or is it blocked?
  • Were you informed by the casino of any rules being broken?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
  • Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

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My account is opened!! They lied that they paid my deposit (because they said they won't pay my winnings only deposits) meanwhile they didn't pay anything! I didn't receive any notification neither did I receive any payment! I asked to know how much they paid and the date, the support didn't reply instead he threatened to sanction my account and block me from live support if i press the issue! I have all proof.


they said they would restrict me for irregular game pattern but that they will pay my deposit! The thing is they didn't pay any deposit! They lied


i never used any bonus at all!!


im imploring them to pay me my deposit! I can't reach them because they block me every were! I have every proof that they didn't pay! And i am ready to provide all evidence

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Dear Godwin,

Could you please share with me your communication with the casino confirming your claims? Send emails or chat transcripts with the accusations against you to my email at tomas@casino.guru, or post screenshots here. If there is any other evidence you might provide, share it with me as well.

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at the monent, the problem I'm having with chipstars is that they promised to pay me my deposited money since on the 18th of December, they asked me to submit my wallet address which i did, but up till now they are yet to reply neither have they paid me the money as promised, i have reached out to them, but my messages are left unread! I wonder why a global site will be acting this way!

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Thanks for the explanation.

Was your refund processed since your last reply?

Please let me know about any news regarding your refund, including the amount.

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Dear Godwin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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