Chipstars Casino - Player’s withdrawals are delayed and claims to be scammed.

I have been scammed by this casino! I made a withdrawal of 200$ and 46$ , it was pending for days and i was asked to verify !! I did the verification on the 6th of last month! Since then i didn't get any feedback from them! I have all evidence! I have reached out to them so many times they will tell me my details is stil under verification! So i waited! Worst is whenever i complain on ther telegram group they will ban me from the group!!

so recently today!! I texted them and the customer support said they wil not pay my winnings that they only paid my deposit! And that they already paid the deposit! I was surpise! I didn't receive any payment, so i asked the support to tell me when it was paid and how much was paid!! And he threatened to block me from live chat if i press it! I have all evidence he claimed i was paid on the 07/11! Whicg is false cause i did verification on the 06/11, mind u up till now I haven't gotten any feedback on my verification neither have i gotten my money!!

I complained using another telegram account they banned me from the chat and blocked me on live support so I couldn't reach them! This guys are ethical scammers avoid them, avoid them,

ther is nothing to show that they made the payment! Didn't ahow on my transaction history! Nothing, my old balance is still whats showing! I have dropped the proof

Dear Godwin,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chipstars Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your account currently accessible to you or is it blocked?
• Were you informed by the casino of any rules being broken?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.