A player from Spain is having trouble receiving a withdrawal of €1600 via cryptocurrency from the casino despite regular assurances from customer service. The casino has not adhered to their policy of processing crypto withdrawals within 24 hours.
Chipstars Casino - Player's withdrawal is delayed again.
Amount: €1,600
Chipstars Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Well, here I am again, unfortunately. As with the last complaint, I won another bet of 1600€. A week ago, I proceeded to make this withdrawal of 1600€. As they had told me the last time, I made this withdrawal via cryptocurrency and did it using this method. However, it still hasn't arrived. I speak to them every day and they always tell me it will arrive the next day, but it never does. I'm fed up with all the lies and deceit, and they never speak the truth. Supposedly, this method should only take up to 24 hours according to their conditions, but it never does... I'm tired of them constantly making a mockery of their clients again and again. I have screenshots of all these lies they tell me.
Automatic translation:
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1 month ago
Hello Jesussssc,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Chipstars Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hello, my account has been verified for almost a year now, I have made several withdrawals, the small ones took almost no time at all, the larger ones always cause problems, what a coincidence... I played with real money, no bonus . The last time I spoke to the casino was today, and they gave me the same answer every day. This is a shame.
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1 month ago
Translation
I just received the withdrawal. It took a while but hey thanks again.
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1 month ago
Dear Jesussssc,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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