Chipstars Casino - Player's withdrawal is blocked due to extensive verification demands.

Outright scammers. Don't ever play here. They do not pay money, requiring, in addition to standard documents, a passport certified by a notary and an extract from the tax office for the past year, a certificate of net income for the year, the place and date of employment, and all additional sources of income. I even provided my biometric passport, which indicated the validity period. These documents are confidential information, the requirement of which violates the law in any country. It’s easier to take out a loan from any bank in the world than to undergo supposed verification in a regular online casino. These scammers don't pay money!!!!

These are scammers. They break all their own made-up rules and simply steal winnings from accounts. Never play here, everyone will steal your money.

Dear djak1987, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise if all the documents you provided the casino with have been approved? When exactly did you send the last document for identity verification? Has the casino explained to you why the additional documents were needed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

1.rule clause violated

$0 - $2,999* 0 - Basic authentication required Due Diligence documents may be requested

demanded documents

Please provide us with one of the follwoing 3 documents:

- Your last 3 payslips

- Your last tax return

- Savings account bank statement

Further, be so kind and provide us with answers to the following questions individually:

- Job description and since when are you employed at the current company

- Annual gross and net salary

- Are you using your own funds to deposit with us?

- Do you have any other sources of income?

2. The following paragraph of the rules was violated, they requested documents that are not on the list and they cannot request them

Photographic ID: A copy of a valid photographic ID is required. This biometric document can be in the form of a scan of a Passport, drivers licence or National ID/residence card. Specifically, it is the photograph page of the ID that we require for our verification checks. Please ensure that your full name, photograph, full address and signature are visible on the document.

Proof of address: This may be submitted in the form of a utility bill, a bank statement, a credit card statement. It should be a recent (recent 3 months) document showing your full name and address as registered on your account with us. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.

Notarized documentation: Your documents may need to be authenticated by an appropriately qualified Notary/Solicitor, signed and stamped as proof of legitimacy upon our request.

3. The next point of the rules has been violated, 260 hours have already passed since all the documents were provided! The maximum declared payout is 96 hours.

Games & More BV is able to pay out all the withdrawals from Monday till Friday from 9 till 18h CET. Weekends are excluded for bank and credit card transactions, meaning that all of your withdrawals made on the weekend will be processed during the work days. E wallets and Crypto always work and we process these on weekends too. Games & More BV has a multilevel authorization regarding deposit and withdrawal payments, thus all of the withdrawals made by Customer have to go through a process of authorization lasting from 24 to 96 hours. Withdrawal made by the Customer must be executed in a timely manner and in accordance with the rules prescribed by the Withdrawal policy and Payment details policy.

They broke all their own rules!!!

All documents have been provided. 270 hours have passed since the withdrawal request was submitted. No one is going to withdraw money.

And scammers do not respond by email.

I confirm the payment.

https://kazinoazov.net/thank you.

Dear djak1987,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru