The player from Peru encountered problems with a recent withdrawal request and had been unable to log in to his account. The player had been using the casino since November 6, 2023, and his current balance had been accumulated through betting profits, without the use of any bonuses. The issue was later resolved as the player received his funds and requested the case to be closed. Therefore, we marked the complaint as 'resolved'.
Chipstars Casino - Player’s withdrawal and is delayed.
Amount: $671
Chipstars Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Hello, I would like to lodge a complaint about Chipstars casino. I have been insisting on withdrawing my winnings, my account is fully verified and I have made previous withdrawals without any issue. However, this last withdrawal I made has been "frozen". I was told that the financial department was sick and they couldn't make the payment -- this is what they keep telling me each time I go into their live chat. Two days ago, I was told that my account would be resolved yesterday. Today, on 08.12.2023, I tried to log into my account to check if it has been resolved, but I was unable to log in. I consulted their live chat and they gave me the same excuse as always, saying that they will contact me via email. But they never do, I never receive an email explaining the situation. I would like to know what is happening with my account, if someone could explain and if I could retrieve my winnings.
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11 months ago
Dear NEFIN07,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chipstars Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long have you been a player of the casino?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of bonuses?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
I have been using the casino since November 6, 2023 and I did not use any casino bonuses, the balance was betting profits, please help me with this situation, thank you!
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11 months ago
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Can you close the case, the funds have already arrived, I didn't realize the situation, thank you very much!
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11 months ago
Dear NEFIN07,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
