The player from Germany had his winnings confiscated. We closed the complaint because the player stopped responding.
Chipstars Casino - Player's winnings were confiscated.
Amount: €800
Chipstars Casino
Safety Index:HighSafety Index
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8.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
€10 was deposited with crypto and not as a gift from a streamer as written in the attached mail, which is an amount of €9.06. This money turned into a payout of €800.19. This was cancelled, €750 withheld, on the grounds that I received the money as a gift and the bonus conditions were activated. That means there is a maximum payout of only €50. So I was cheated out of 750€...
No one answers my support questions anymore.
Automatic translation:
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1 year ago
Dear Oliver3006,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chipstars Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please explain if you made a deposit in the casino yourself? Did you use this payment method previously in order to deposit to this casino? Do you have a receipt of the deposit you might share with us?
Is your account verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello,
Thank you for the feedback.
The €10 was credited to my account at chipstars.bet via crypto and it was RAW cash balance.
Of course, Chipstars now claims that it was a gift from a streamer and claims that only a maximum payout of €50 is possible here. However, it is 100% raw cash deposited via crypto.
Account is verified and I also wanted to withdraw via crypto.
Payment of 800€ was canceled as already written and 750€ was deducted from me and the remaining 50€ was booked as a credit again. I would be happy to attach a screenshot again for you, also for the deposit.
Now, instead of the €800.19 I earned, I only have €50.19 in credit that I could pay out.
Best regards,
Olivier
Automatic translation:
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1 year ago
You can post screenshots here, alternatively, please send the information to my email at tomas@casino.guru
Please include the confirmation of the deposit you made to the casino.
Do I understand correctly there was no bonus credited to your account with the deposit you made in the casino?
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1 year ago
Translation
Hello,
You have just sent an email with the requested information.
Automatic translation:
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1 year ago
Thanks for your email, Oliver3006.
Since the money you received was a gift, we think you didn't risk your own money, which is the same situation as when you accept a no-deposit casino bonus and the casino can apply win limits to your winnings.
Please let me know if there is any other issue we might assist you with or if I overlooked information, otherwise, I'll reject your complaint.
